Compare Intercom and Overpass Comparison
Intercom Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support. Find out more Try Intercom	Overpass Transform your sales with the only platform for hiring remote sales experts, monitoring and managing your team, tracking outcomes and measuring success. Find out more Try Overpass
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Intercom

Intercom is a comprehensive customer communication platform that helps businesses connect with their customers in a more meaningful way. It provides a suite of tools that enable businesses to communicate with customers in real-time, build relationships, and increase customer engagement.

Intercom is designed to help businesses of all sizes, from small startups to large enterprises, to better understand their customers and provide them with the best possible customer experience.

Key Benefits and Features

Intercom offers a range of features that help businesses communicate with their customers in a more effective and efficient way. These features include:

• Real-time messaging: Intercom enables businesses to communicate with customers in real-time, allowing them to respond quickly to customer inquiries and provide timely support.
• Customer segmentation: Intercom allows businesses to segment their customers based on their behavior, preferences, and other criteria, allowing them to target their communications more effectively.
• Analytics and insights: Intercom provides businesses with detailed analytics and insights into their customers, allowing them to better understand their customers and optimize their customer experience.
• Integrations: Intercom integrates with a range of third-party services, allowing businesses to extend the functionality of their customer communication platform.

Who Should Use Intercom?

Intercom is designed to help businesses of all sizes, from small startups to large enterprises, to better understand their customers and provide them with the best possible customer experience. It is particularly well-suited for businesses that need to communicate with their customers in real-time, segment their customers, and gain insights into their customers’ behavior.

How Does Intercom Compare to Its Competitors?

Intercom is a comprehensive customer communication platform that offers a range of features and benefits that are not available in other customer communication platforms. It is designed to help businesses of all sizes to better understand their customers and provide them with the best possible customer experience.

Intercom is also more affordable than many of its competitors, making it an attractive option for businesses on a budget.

Overpass

Transform your sales with the only platform for hiring remote sales experts, monitoring and managing your team, tracking outcomes and measuring success.

The Overpass marketplace is where you can review agent listings and schedule interviews. At the press of a button, you can focus marketplace listings on agents with experience in your industry. Search for digital marketing, finance, insurance, real estate, and technology industries.

Remote workers are typically more productive than on-site workers. On-site workers may spend time interacting with colleagues, which can hamper their productivity. 

Introducing remote work positions with agents requires a shift in thinking. Companies have relied on on-site employees for decades and are accustomed to monitoring workers in person. Some may be concerned about remote work because they're worried about worker productivity and supervision.

Utilizing a custom platform like Overpass enables employers to track contractor productivity. Companies can have total confidence in their sales team's performance with custom software allowing them to monitor each contractor's work in real-time.

Overpass offers two convenient options businesses can consider. Perhaps you have a work platform used by employees and want your agents to work off that existing system. You can choose the Talent Only plan, which gives you full access to the marketplace and the contractor payment system on our site. This is the most affordable plan. There's no sign-up fee, and you can conduct as many interviews as needed.

It's also free to sign up for the Talent and Tech plan. Talent and Tech is more expensive than Talent Only, but in addition to unlimited interviews and access to the payroll system, you'll also have access to the CRM dialer. Your agents can make an unlimited number of calls, and you'll retain recordings of all calls made. One of the advantages of using the software platform is that you can keep all contractor activities in one convenient location, and we look after system maintenance for you.

Hiring without the headache Quickly hire talented contractors who have experience in the role and industry you're looking for.
Manage remote reps Take the hassle out of remote workforce management with features to manage intelligently.
See more View key performance metrics on your remote sales experts and gain eye-opening insights.
Take the Reins Customizable features let you control contracts and permissions while improving management of reps, regardless of where they’re located.
Integrated Payroll Overpass status-based billing reflects the full range of activities - prospect research, calling, summarizing outcomes - so you know exactly where your money is going.