Compare Intercom and Overpass

Comparison

Intercom Logo

Intercom

Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support. Find out more
Overpass Logo

Overpass

Transform your sales with the only platform for hiring remote sales experts, monitoring and managing your team, tracking outcomes and measuring success. Find out more
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Why you should get it now
  • Intercom has been used to generate over $1 billion in revenue
  • Intercom has been used to send over 1 billion messages
  • Intercom has over 30,000 paying customers
What are the benefits?
  • Customizable UI
  • Easy Setup
  • Integration Options
  • Real-Time Support
Things to look out for
  • Costs
  • Integrations
  • Limitations
  • Support
Who is it for?
  • IT Professionals
  • Small Business Owners
  • Web Developers
  • Web Developers
  • Account Managers
  • Accounting Firms
  • Branch Managers
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Finance Managers
  • Human Resources
  • Marketing Agencies
  • Marketing Directors
  • Marketing Managers
  • Office Managers
  • Operations Managers
  • Product Managers
  • Project Managers
  • Recruitment Agencies
  • Sales and Marketing Teams
  • Sales Managers
  • Scrum Masters
  • Small Business Owners
  • Startup Companies
Features

IT Professionals

Intercom

Intercom is a comprehensive customer communication platform that helps businesses connect with their customers in a more meaningful way. It provides a suite of tools that enable businesses to communicate with customers in real-time, build relationships, and increase customer engagement.

Intercom is designed to help businesses of all sizes, from small startups to large enterprises, to better understand their customers and provide them with the best possible customer experience.

Key Benefits and Features

Intercom offers a range of features that help businesses communicate with their customers in a more effective and efficient way. These features include:

Who Should Use Intercom?

Intercom is designed to help businesses of all sizes, from small startups to large enterprises, to better understand their customers and provide them with the best possible customer experience. It is particularly well-suited for businesses that need to communicate with their customers in real-time, segment their customers, and gain insights into their customers’ behavior.

How Does Intercom Compare to Its Competitors?

Intercom is a comprehensive customer communication platform that offers a range of features and benefits that are not available in other customer communication platforms. It is designed to help businesses of all sizes to better understand their customers and provide them with the best possible customer experience.

Intercom is also more affordable than many of its competitors, making it an attractive option for businesses on a budget.


Overpass

Transform your sales with the only platform for hiring remote sales experts, monitoring and managing your team, tracking outcomes and measuring success.

The Overpass marketplace is where you can review agent listings and schedule interviews. At the press of a button, you can focus marketplace listings on agents with experience in your industry. Search for digital marketing, finance, insurance, real estate, and technology industries.

Remote workers are typically more productive than on-site workers. On-site workers may spend time interacting with colleagues, which can hamper their productivity. 

Introducing remote work positions with agents requires a shift in thinking. Companies have relied on on-site employees for decades and are accustomed to monitoring workers in person. Some may be concerned about remote work because they're worried about worker productivity and supervision.

Utilizing a custom platform like Overpass enables employers to track contractor productivity. Companies can have total confidence in their sales team's performance with custom software allowing them to monitor each contractor's work in real-time.

Overpass offers two convenient options businesses can consider. Perhaps you have a work platform used by employees and want your agents to work off that existing system. You can choose the Talent Only plan, which gives you full access to the marketplace and the contractor payment system on our site. This is the most affordable plan. There's no sign-up fee, and you can conduct as many interviews as needed.

It's also free to sign up for the Talent and Tech plan. Talent and Tech is more expensive than Talent Only, but in addition to unlimited interviews and access to the payroll system, you'll also have access to the CRM dialer. Your agents can make an unlimited number of calls, and you'll retain recordings of all calls made. One of the advantages of using the software platform is that you can keep all contractor activities in one convenient location, and we look after system maintenance for you.


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