| Why you should consider it |
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- LiveChat has an average response time of 23 seconds
- LiveChat has been used to handle over 1 billion chats
- LiveChat has over 30,000 customers in 150+ countries
| - SurveyGizmo has helped over 335,000 customers worldwide to collect and analyse data.
- SurveyGizmo users have reported an average increase of 44% in their customer satisfaction scores.
- The platform boasts a 40% higher response rate compared to other survey tools.
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| What are the benefits? |
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| - Advanced reporting options
- Customizable survey templates
- Easy-to-use interface
- Real-time response tracking
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| Things to look out for |
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- Limited integrations available
- May require technical expertise
- No free plan available
- Pricing can be high
| - Limited customization options
- Not suitable for large-scale surveys
- Pricing can be high
- Steep Learning Curve
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| Who is it for? |
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- Service Providers
- Small Business Owners
| - Academic researchers
- Customer Experience Managers
- Educators
- Event Planners
- Government Agencies
- Healthcare Providers
- Human Resources Professionals
- Market researchers
- Media outlets
- Non-Profit Organizations
- Political campaigns
- Small Business Owners
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LiveChat
LiveChat - The Ultimate Customer Support Tool
Summary
LiveChat is a customer support tool that enables businesses to communicate with their customers in real-time.
It is a powerful software that helps businesses to provide exceptional customer service and increase sales.
It is easy to use and comes with a range of features that make it stand out from its competitors.
Who should use it?
- E-commerce businesses
- Online retailers
- SaaS companies
- Small businesses
Basically, any business that wants to provide excellent customer support and increase sales should use LiveChat.
Key Benefits and Features
- Real-time communication: LiveChat enables businesses to communicate with their customers in real-time, providing quick and efficient support.
- Customizable chat widget: Businesses can customize the chat widget to match their website's design and branding.
- Chat transcripts: LiveChat saves chat transcripts, making it easy for businesses to review past conversations and improve their customer support.
- Integrations: LiveChat integrates with a range of popular tools, including CRMs, email marketing software, and social media platforms.
- Mobile apps: LiveChat has mobile apps for iOS and Android, making it easy for businesses to provide support on-the-go.
Comparison with Competitors
LiveChat is a powerful tool that stands out from its competitors in terms of its features and ease of use.
Here are some key differences between LiveChat and its competitors:
- Zendesk: While Zendesk is a powerful tool for customer support, it can be complex and difficult to use. LiveChat is much more user-friendly and comes with a range of features that make it easier for businesses to provide support.
- Intercom: Intercom is a great tool for customer support, but it is more expensive than LiveChat. LiveChat offers similar features at a more affordable price point.
- Drift: Drift is a popular tool for conversational marketing, but it lacks some of the customer support features that LiveChat offers.
Overall, LiveChat is a great tool for businesses that want to provide excellent customer support and increase sales.
Its range of features and ease of use make it a top choice for businesses of all sizes.
Help & Support
What is LiveChat?
LiveChat is a customer service software for online sales and customer support. It allows businesses to communicate with their customers in real-time via chat.
How does LiveChat work?
LiveChat is a web-based application that can be accessed through a web browser or a mobile app. Once installed, it allows businesses to chat with their website visitors and customers in real-time.
What are the benefits of using LiveChat?
LiveChat offers a number of benefits, including increased customer satisfaction, improved customer service, and increased sales and conversions. It also allows businesses to reduce their customer support costs and improve their overall efficiency.
What features does LiveChat offer?
LiveChat offers a range of features, including chatbots, file sharing, visitor tracking, ticketing, and integrations with other software tools.
Is LiveChat secure?
Yes, LiveChat is secure. It uses 256-bit SSL encryption to protect customer data and all chats are stored securely on LiveChat servers.
What kind of businesses can use LiveChat?
LiveChat is suitable for businesses of all sizes and industries, including e-commerce, SaaS, healthcare, education, and more.
What kind of support does LiveChat offer?
LiveChat offers 24/7 customer support via chat, email, and phone. They also have a knowledge base and community forum for self-help.
Can I try LiveChat before I buy it?
Yes, LiveChat offers a 14-day free trial with no credit card required.
SurveyGizmo
SurveyGizmo
Summary
SurveyGizmo is an online survey software that allows businesses, researchers, and individuals to create and conduct surveys to gather data and insights.
It offers a range of features for survey creation, distribution, and analysis.
Who should use it?
- Businesses looking to conduct market research
- Researchers conducting academic studies
- Non-profit organizations collecting feedback from stakeholders
- Individuals conducting surveys for personal projects
Key benefits and features
- Easy to use survey builder with drag and drop functionality
- Customizable survey templates
- Multiple question types including multiple choice, open-ended, and Likert scale
- Advanced survey logic and branching
- Integration with popular third-party tools such as Salesforce and Mailchimp
- Real-time reporting and analytics
- Mobile-friendly surveys
Competitors
SurveyGizmo's main competitors include SurveyMonkey, Qualtrics, and Google Forms.
SurveyMonkey is a popular alternative that offers similar features and functionality.
Qualtrics is a more robust survey platform that is geared towards enterprise-level businesses.
Google Forms is a free option that is more basic in terms of features and customization options.
Help & Support
What is SurveyGizmo?
SurveyGizmo is an online survey software that allows you to create and send surveys, quizzes, and polls to your audience.
What types of surveys can I create with SurveyGizmo?
You can create a wide variety of surveys, including customer satisfaction surveys, employee feedback surveys, market research surveys, and more.
How do I create a survey?
To create a survey, simply sign up for a SurveyGizmo account, choose a survey template or create a new survey from scratch, and start adding your questions and answer options.
Can I customize the look and feel of my surveys?
Yes, you can customize the look and feel of your surveys by choosing from a variety of pre-designed themes or by creating your own custom theme.
Can I send surveys to my email list?
Yes, you can send surveys to your email list by using SurveyGizmo's email distribution feature.
Can I embed surveys on my website?
Yes, you can embed surveys on your website by using SurveyGizmo's embed code feature.
How do I analyze survey results?
To analyze survey results, simply log in to your SurveyGizmo account and view your survey reports. You can also export your data to Excel or other formats for further analysis.
Is SurveyGizmo secure?
Yes, SurveyGizmo is secure and uses SSL encryption to protect your data.
What support options are available?
SurveyGizmo offers a variety of support options, including email support, phone support, and live chat support.