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Compare Medallia and Mobivate

Comparison

Medallia Logo

Medallia

A Net Promoter Score (NPS) represents the Voice of the Customer by measuring customer loyalty to a product or service and if they would recommend it. Find out more
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Mobivate Logo

Mobivate

Mobivate is a leading global mobile messaging company, specializing in bulk SMS, mobile marketing, premium rate SMS, shortcodes and mobile billing services. Find out more
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Why you should consider it
  • Medallia's NPS solution has been proven to increase customer loyalty by up to 20%.
  • Medallia's NPS solution has been shown to reduce customer churn by up to 30%.
  • Medallia's NPS solution has been used by over 1,000 companies worldwide.
  • Mobivate has a 99.9% message delivery rate
  • Mobivate has delivered over 1 Billion messages to customers worldwide
  • Mobivate has over 15 years of experience in the mobile messaging industry
What are the benefits?
  • Accurate Measurement
  • Actionable Insights
  • Customer Loyalty
  • Real-Time Data
  • Innovative Solutions
  • Integrated Solutions
  • Scalable Solutions
  • Secure Platforms
Things to look out for
  • Biased Results
  • Biased Results
  • Costly
  • Limited Scope
  • Limited Scope
  • Time-Consuming
  • Costs
  • Scalability
  • Security
  • Support
Who is it for?
  • Customer Service Representatives
  • Data Analysts
  • Human Resources Professionals
  • Marketing Professionals
  • Product Managers
  • Small Business Owners
  • Customer Service Representatives
  • IT Professionals
  • Marketing Professionals
  • Sales Professionals
  • Small Business Owners
  • Software Developers
Features

Customer Service Representatives

Medallia

Medallia is a customer experience management platform that helps businesses capture customer feedback and insights in real-time. It provides a comprehensive suite of tools to help companies understand customer sentiment, identify areas of improvement, and take action to improve customer experience.

Benefits of Medallia

Help & Support

What is the best way to use NPS?
The best way to use NPS is to measure customer loyalty over time. NPS can be used to track customer satisfaction and loyalty, identify areas of improvement, and measure the impact of changes made to your product or service.
What are the benefits of using NPS?
The benefits of using NPS include: gaining insights into customer loyalty, identifying areas of improvement, measuring the impact of changes made to your product or service, and tracking customer satisfaction over time.
What is the difference between NPS and customer satisfaction surveys?
The main difference between NPS and customer satisfaction surveys is that NPS is a single question survey that measures customer loyalty, while customer satisfaction surveys are typically longer surveys that measure customer satisfaction on a variety of topics.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.
What is the difference between NPS and customer satisfaction?
NPS is a measure of customer loyalty, while customer satisfaction is a measure of customer satisfaction. NPS measures how likely customers are to recommend a product or service, while customer satisfaction measures how satisfied customers are with a product or service.
What are the benefits of using NPS?
NPS provides a simple, easy-to-understand metric that can be used to measure customer loyalty and satisfaction. It can also be used to identify areas of improvement and track customer loyalty over time.
How can I use Medallia to measure NPS?
Medallia provides a comprehensive suite of tools to measure and analyze NPS. Our platform allows you to collect customer feedback, analyze the data, and take action to improve customer loyalty and satisfaction.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
What is the range of NPS scores?
NPS scores range from -100 to +100. A score of 0 is considered neutral, while a score of +50 or higher is considered excellent.
What are the benefits of using NPS?
NPS is a simple and effective way to measure customer loyalty and satisfaction. It can help you identify areas of improvement, track customer sentiment over time, and measure the success of customer service initiatives.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are “detractors” (those who rate the company 0-6 on the 0-10 scale) from the percentage of customers who are “promoters” (those who rate the company 9-10 on the 0-10 scale).
How can I use Medallia to measure NPS?
Medallia’s NPS solution helps you measure, analyze, and act on customer feedback in real time. Our platform allows you to collect customer feedback, analyze it, and take action to improve customer loyalty and satisfaction.

Mobivate

Mobivate: A Comprehensive Mobile Engagement Platform

Mobivate is a comprehensive mobile engagement platform that helps businesses to engage with their customers through mobile messaging. It provides a range of features and tools to help businesses create and manage campaigns, track customer engagement, and measure the success of their campaigns. Mobivate is suitable for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

Mobivate stands out from its competitors by offering a comprehensive mobile engagement platform that is easy to use and provides a range of features and tools to help businesses engage with their customers. It is also secure and reliable, making it a great choice for businesses of all sizes.

Help & Support

What is Mobivate?
Mobivate is a mobile marketing and technology company that provides mobile messaging, mobile payments, mobile advertising, and mobile loyalty solutions to businesses.
What services does Mobivate offer?
Mobivate offers mobile messaging, mobile payments, mobile advertising, and mobile loyalty solutions to businesses.
What types of mobile messaging services does Mobivate offer?
Mobivate offers SMS, MMS, and RCS messaging services.
What types of mobile payment services does Mobivate offer?
Mobivate offers mobile wallet, mobile banking, and mobile payment gateway services.
What types of mobile advertising services does Mobivate offer?
Mobivate offers mobile display, mobile search, and mobile video advertising services.
What types of mobile loyalty services does Mobivate offer?
Mobivate offers mobile loyalty programs, mobile rewards, and mobile coupons services.
What countries does Mobivate operate in?
Mobivate operates in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, and South Africa.
What is Mobivate?
Mobivate is a mobile marketing and technology company that provides mobile messaging, mobile payments, mobile advertising, and mobile loyalty solutions to businesses.
What services does Mobivate offer?
Mobivate offers mobile messaging, mobile payments, mobile advertising, and mobile loyalty solutions to businesses.
What types of mobile messaging services does Mobivate offer?
Mobivate offers SMS, MMS, and RCS messaging services.
What types of mobile payment services does Mobivate offer?
Mobivate offers mobile wallet, mobile banking, and mobile payment gateway services.
What types of mobile advertising services does Mobivate offer?
Mobivate offers mobile display, mobile search, and mobile video advertising services.
What types of mobile loyalty services does Mobivate offer?
Mobivate offers mobile loyalty programs, mobile rewards, and mobile coupons services.
What countries does Mobivate operate in?
Mobivate operates in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, and South Africa.
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