Compare Freshdesk and Overpass

Comparison

Freshdesk Logo

Freshdesk

Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more
Overpass Logo

Overpass

Transform your sales with the only platform for hiring remote sales experts, monitoring and managing your team, tracking outcomes and measuring success. Find out more
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Why you should consider it
  • Companies using Freshdesk have seen a 27% increase in customer satisfaction.
  • Freshdesk has a 94% customer satisfaction rating on G2 Crowd.
  • Freshdesk has helped over 150,000 businesses worldwide improve their customer support.
What are the benefits?
  • Customizable ticket workflows
  • Easy-to-use interface
  • Multi-channel support options
  • Powerful automation capabilities
Things to look out for
  • Limited customization options
  • No built-in chatbot
  • Pricing is high
  • Reporting features are basic
Who is it for?
  • Managers and Leaders
  • Contact Centre Teams
  • Sales and Marketing Teams
  • Small Business Owners
  • Account Managers
  • Accounting Firms
  • Branch Managers
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Finance Managers
  • Human Resources
  • Marketing Agencies
  • Marketing Directors
  • Marketing Managers
  • Office Managers
  • Operations Managers
  • Product Managers
  • Project Managers
  • Recruitment Agencies
  • Sales and Marketing Teams
  • Sales Managers
  • Scrum Masters
  • Small Business Owners
  • Startup Companies
Features
2

Managers and Leaders

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation



Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?
Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.
What security measures does Freshdesk have?
Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.
What support options are available for Freshdesk users?
Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.
What is Freshdesk?
Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.
What is the pricing for Freshdesk?
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What types of businesses can use Freshdesk?
Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.
What channels can Freshdesk support?
Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

Overpass

Transform your sales with the only platform for hiring remote sales experts, monitoring and managing your team, tracking outcomes and measuring success.

The Overpass marketplace is where you can review agent listings and schedule interviews. At the press of a button, you can focus marketplace listings on agents with experience in your industry. Search for digital marketing, finance, insurance, real estate, and technology industries.

Remote workers are typically more productive than on-site workers. On-site workers may spend time interacting with colleagues, which can hamper their productivity. 

Introducing remote work positions with agents requires a shift in thinking. Companies have relied on on-site employees for decades and are accustomed to monitoring workers in person. Some may be concerned about remote work because they're worried about worker productivity and supervision.

Utilizing a custom platform like Overpass enables employers to track contractor productivity. Companies can have total confidence in their sales team's performance with custom software allowing them to monitor each contractor's work in real-time.

Overpass offers two convenient options businesses can consider. Perhaps you have a work platform used by employees and want your agents to work off that existing system. You can choose the Talent Only plan, which gives you full access to the marketplace and the contractor payment system on our site. This is the most affordable plan. There's no sign-up fee, and you can conduct as many interviews as needed.

It's also free to sign up for the Talent and Tech plan. Talent and Tech is more expensive than Talent Only, but in addition to unlimited interviews and access to the payroll system, you'll also have access to the CRM dialer. Your agents can make an unlimited number of calls, and you'll retain recordings of all calls made. One of the advantages of using the software platform is that you can keep all contractor activities in one convenient location, and we look after system maintenance for you.


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