Compare Qualtrics and Stripe

Comparison

Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. Find out more
Stripe Logo

Stripe

Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. Find out more
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Why you should consider it
  • Qualtrics NPS surveys have been proven to increase customer loyalty by up to 25%.
  • Qualtrics NPS surveys have been used by over 8,000 companies worldwide.
  • Qualtrics NPS surveys have been used to measure customer satisfaction for over 10 years.
  • 135+ currencies and payment methods
  • 250+ Million API requests per day
  • Supported in 35+ countries
What are the benefits?
  • Actionable Results
  • Detailed Insights
  • Easy Setup
  • Real-Time Data
  • Great API capability and uptime
Things to look out for
  • Costly
  • Data-Driven
  • Limited Reach
  • Time-Consuming
  • Chargeback risk
  • Limited dispute resolution
  • Limited support options
  • Payment processing fees
Who is it for?
  • Customer Service Representatives
  • Data Analysts
  • Human Resources Professionals
  • Marketing Professionals
  • Product Managers
  • Small Business Owners
  • Accountants
  • Accounting Firms
  • Branch Managers
  • Cloud Architects
  • Computer Programmers
  • Contact Centre Teams
  • Customer Service Managers
  • DevOps Engineers
  • Finance Managers
  • Health and Fitness Instructors
  • Healthcare Workers
  • Hotel Managers
  • Hotel Receptionists
  • Technology Providers and Consultants
  • Management Consultants
  • Non-Profit Organisations
  • Operations Managers
  • Retail Businesses
  • Sales and Marketing Teams
  • Sales Managers
  • Savvy Individuals
  • Small Business Owners
  • Software Engineers
  • Startup Companies
  • Leisure, Travel & Tourism Industry
  • Travel Agents
  • Web Designers
  • Web Developers
Features

Customer Service Representatives

Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. It provides a comprehensive suite of tools to help organizations collect and analyze data from customers, employees, and other stakeholders.

Qualtrics also offers a range of features to help users create engaging surveys, including customizable templates, drag-and-drop question types, and advanced logic and branching.

Benefits of Qualtrics

Help & Support

What are the benefits of using NPS?
NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.
How can I use Qualtrics to measure NPS?
Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.
What are the best practices for creating an NPS survey?
The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.
What are the benefits of using NPS?
NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.
How can I use Qualtrics to measure NPS?
Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.
What are the best practices for creating an NPS survey?
The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.

Stripe

Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online.

Help & Support

What is Stripe?
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies—use our software to accept payments and manage their businesses online.
What countries does Stripe operate in?
Stripe is available in over 40 countries, including the United States, Canada, Australia, and most of Europe. For a full list of supported countries, please visit the Stripe website.
What types of payments can I accept with Stripe?
Stripe supports a wide variety of payment methods, including credit and debit cards, Apple Pay, Google Pay, and various local payment methods. You can also accept payments in multiple currencies with Stripe.
Is Stripe secure?
Yes, Stripe takes security very seriously and uses advanced security measures to protect your data and transactions. Stripe is also certified as a PCI Level 1 Service Provider, which is the highest level of certification available in the payments industry.
What fees does Stripe charge?
Stripe charges a processing fee of 2.9% + 30 cents per successful transaction for businesses in the United States. Fees may vary for businesses in other countries. Stripe also offers custom pricing for businesses with high transaction volumes.
Does Stripe offer support?
Yes, Stripe offers 24/7 support via email and chat. They also have an extensive online help center with articles, guides, and tutorials to help you get started with Stripe.
Can I use Stripe with my existing website or platform?
Yes, Stripe offers a variety of integration options, including plugins for popular website builders like WordPress and Shopify, as well as APIs for custom integrations. Stripe also has a mobile app for managing your payments on the go.
How long does it take to set up Stripe?
Setting up Stripe is quick and easy. You can create an account and start accepting payments in just a few minutes. However, depending on your business and the level of customization you require, it may take longer to fully integrate Stripe into your website or platform.

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