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Compare Qualtrics and SurveyMonkey

Comparison

Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. Find out more
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SurveyMonkey

Use SurveyMonkey to drive your business forward by using a free online survey tool to capture the voices and opinions of the people who matter most to you. Find out more
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Why you should consider it
  • Qualtrics NPS surveys have been proven to increase customer loyalty by up to 25%.
  • Qualtrics NPS surveys have been used by over 8,000 companies worldwide.
  • Qualtrics NPS surveys have been used to measure customer satisfaction for over 10 years.
  • Easy to Use
  • Fast Results
  • Powerful Insights
What are the benefits?
  • Actionable Results
  • Detailed Insights
  • Easy Setup
  • Real-Time Data
  • Accurate Results
  • Easy Surveys
  • Powerful Analysis
  • Real-Time Insights
Things to look out for
  • Costly
  • Data-Driven
  • Limited Reach
  • Time-Consuming
Who is it for?
  • Customer Service Representatives
  • Data Analysts
  • Human Resources Professionals
  • Marketing Professionals
  • Product Managers
  • Small Business Owners
  • Accounting Firms
  • Administrative Managers
  • Branch Managers
  • Brand Managers
  • Business Analysts
  • Managers and Leaders
  • Content Marketing Managers
  • Contact Centre Teams
  • Customer Service Managers
  • Digital Marketing Managers
  • Education Services
  • Finance Managers
  • Marketing Agencies
  • Marketing Communications Managers
  • Marketing Managers
  • Marketing Research Analysts
  • Office Managers
  • Operations Managers
  • Researchers
  • Risk Managers
Features

Customer Service Representatives

Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. It provides a comprehensive suite of tools to help organizations collect and analyze data from customers, employees, and other stakeholders.

Qualtrics also offers a range of features to help users create engaging surveys, including customizable templates, drag-and-drop question types, and advanced logic and branching.

Benefits of Qualtrics

Help & Support

What are the benefits of using NPS?
NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.
How can I use Qualtrics to measure NPS?
Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.
What are the best practices for creating an NPS survey?
The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.
What are the benefits of using NPS?
NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.
How can I use Qualtrics to measure NPS?
Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.
What are the best practices for creating an NPS survey?
The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.

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