Compare Freshdesk and SmartSuite

Comparison

Freshdesk Logo

Freshdesk

Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more
SmartSuite Logo

SmartSuite

Plan, track, and manage any type of work. Find out more
Try FreshdeskTry SmartSuite
Why you should consider it
  • Companies using Freshdesk have seen a 27% increase in customer satisfaction.
  • Freshdesk has a 94% customer satisfaction rating on G2 Crowd.
  • Freshdesk has helped over 150,000 businesses worldwide improve their customer support.
  • SmartSuite has been featured in over 50 industry publications.
  • SmartSuite has been used by over 10,000 businesses worldwide.
  • SmartSuite has saved customers an average of 20% on their operational costs.
What are the benefits?
  • Customizable ticket workflows
  • Easy-to-use interface
  • Multi-channel support options
  • Powerful automation capabilities
  • Easy Setup
  • Integrated Tools
  • Secure Storage
  • User Friendly
Things to look out for
  • Limited customization options
  • No built-in chatbot
  • Pricing is high
  • Reporting features are basic
  • Costs
  • Integration
  • Security
  • Updates
Who is it for?
  • Managers and Leaders
  • Contact Centre Teams
  • Sales and Marketing Teams
  • Small Business Owners
  • Accountants
  • Bookkeepers
  • Financial Advisors
  • Insurance Agents
  • Lawyers
  • Real Estate Agents
  • Small Business Owners
  • Tax Professionals
Features
2
2

Managers and Leaders

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation



Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?
Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.
What security measures does Freshdesk have?
Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.
What support options are available for Freshdesk users?
Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.
What is Freshdesk?
Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.
What is the pricing for Freshdesk?
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What types of businesses can use Freshdesk?
Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.
What channels can Freshdesk support?
Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

SmartSuite

Plan, track, and manage any type of work

Help & Support

What features does SmartSuite offer?
SmartSuite offers a range of features including project management, customer relationship management, financial management, and analytics.
What platforms does SmartSuite support?
SmartSuite is available for Windows, Mac, iOS, and Android devices.
Does SmartSuite offer a free trial?
Yes, SmartSuite offers a free 14-day trial for all users.
Does SmartSuite offer customer support?
Yes, SmartSuite offers 24/7 customer support via phone, email, and live chat.
Does SmartSuite offer integration with other software?
Yes, SmartSuite offers integration with a range of third-party software, including Salesforce, QuickBooks, and Microsoft Office.
What is SmartSuite?
SmartSuite is a suite of software tools designed to help businesses manage their operations more efficiently.

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