Compare Freshdesk and Stripe

Comparison

Freshdesk Logo

Freshdesk

Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more
Stripe Logo

Stripe

Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. Find out more
Try FreshdeskTry Stripe
Why you should consider it
  • Companies using Freshdesk have seen a 27% increase in customer satisfaction.
  • Freshdesk has a 94% customer satisfaction rating on G2 Crowd.
  • Freshdesk has helped over 150,000 businesses worldwide improve their customer support.
  • 135+ currencies and payment methods
  • 250+ Million API requests per day
  • Supported in 35+ countries
What are the benefits?
  • Customizable ticket workflows
  • Easy-to-use interface
  • Multi-channel support options
  • Powerful automation capabilities
  • Great API capability and uptime
Things to look out for
  • Limited customization options
  • No built-in chatbot
  • Pricing is high
  • Reporting features are basic
  • Chargeback risk
  • Limited dispute resolution
  • Limited support options
  • Payment processing fees
Who is it for?
  • Managers and Leaders
  • Contact Centre Teams
  • Sales and Marketing Teams
  • Small Business Owners
  • Accountants
  • Accounting Firms
  • Branch Managers
  • Cloud Architects
  • Computer Programmers
  • Contact Centre Teams
  • Customer Service Managers
  • DevOps Engineers
  • Finance Managers
  • Health and Fitness Instructors
  • Healthcare Workers
  • Hotel Managers
  • Hotel Receptionists
  • Technology Providers and Consultants
  • Management Consultants
  • Non-Profit Organisations
  • Operations Managers
  • Retail Businesses
  • Sales and Marketing Teams
  • Sales Managers
  • Savvy Individuals
  • Small Business Owners
  • Software Engineers
  • Startup Companies
  • Leisure, Travel & Tourism Industry
  • Travel Agents
  • Web Designers
  • Web Developers
Features
2

Managers and Leaders

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation



Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?
Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.
What security measures does Freshdesk have?
Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.
What support options are available for Freshdesk users?
Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.
What is Freshdesk?
Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.
What is the pricing for Freshdesk?
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What types of businesses can use Freshdesk?
Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.
What channels can Freshdesk support?
Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

Stripe

Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online.

Help & Support

What is Stripe?
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies—use our software to accept payments and manage their businesses online.
What countries does Stripe operate in?
Stripe is available in over 40 countries, including the United States, Canada, Australia, and most of Europe. For a full list of supported countries, please visit the Stripe website.
What types of payments can I accept with Stripe?
Stripe supports a wide variety of payment methods, including credit and debit cards, Apple Pay, Google Pay, and various local payment methods. You can also accept payments in multiple currencies with Stripe.
Is Stripe secure?
Yes, Stripe takes security very seriously and uses advanced security measures to protect your data and transactions. Stripe is also certified as a PCI Level 1 Service Provider, which is the highest level of certification available in the payments industry.
What fees does Stripe charge?
Stripe charges a processing fee of 2.9% + 30 cents per successful transaction for businesses in the United States. Fees may vary for businesses in other countries. Stripe also offers custom pricing for businesses with high transaction volumes.
Does Stripe offer support?
Yes, Stripe offers 24/7 support via email and chat. They also have an extensive online help center with articles, guides, and tutorials to help you get started with Stripe.
Can I use Stripe with my existing website or platform?
Yes, Stripe offers a variety of integration options, including plugins for popular website builders like WordPress and Shopify, as well as APIs for custom integrations. Stripe also has a mobile app for managing your payments on the go.
How long does it take to set up Stripe?
Setting up Stripe is quick and easy. You can create an account and start accepting payments in just a few minutes. However, depending on your business and the level of customization you require, it may take longer to fully integrate Stripe into your website or platform.

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