Compare Trainual and ZendeskComparison | |
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 TrainualThe easiest way to train and grow your team. Find out more |  ZendeskZendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media. Find out more |
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Contact Centre Teams
Keep up to date about Knowledge Management offers like Trainual
PrivacyTrainual
The Easiest Way To Train And Grow Your Team
One playbook for every process, policy and procedure in your business so you can onboard and train faster.
Use 150+ templates to get started
Building your playbook takes time. But it takes less time when you start with Trainual’s templates and process playbooks for your policies and procedures.
Find your how-tos and need-to-knows, faster
Save your team hours every week by making all your company knowledge instantly accessible, searchable, and trackable using Trainual’s iOS/Android apps, Chrome extension, and web platform.
Easy, consistent step-by-step employee training
Document how it’s done with Trainual and you’ll only have to explain it once. That training becomes infinitely repeatable and scalable for every role that needs to know it, and nothing slips through the cracks.
Build tests to boost accountability
How can you be sure someone knows the right way to do something, even when they’re working from home? Build simple tests.
Automate onboarding and even make it fun
Associate content by role or team to automate the process. Plus embed content like videos and GIFs from over 700 integrations to make onboarding and training more engaging.
Trainual connects to all your favourite work apps
Works with the ecosystem of apps and software you use every day to boost productivity and automate time-consuming processes while onboarding and training.
Zendesk
Zendesk is a customer service software and support ticket system that helps organizations provide better customer service. It offers a range of features, including ticketing, self-service options, customer support, and analytics. It is designed to help organizations improve customer satisfaction and reduce customer service costs.
Who Should Use Zendesk?
Zendesk is ideal for organizations of any size that need to provide customer service. It is especially useful for companies that have a large customer base and need to manage customer inquiries efficiently.
Key Benefits and Features
- Ticketing system for managing customer inquiries
- Self-service options for customers to find answers to their questions
- Customer support tools for agents to provide better service
- Analytics to track customer service performance
How Zendesk Compares to Competitors
Zendesk is one of the leading customer service software solutions on the market. It is a comprehensive platform that offers a range of features and tools to help organizations provide better customer service. It is also easy to use and has a range of pricing options to suit different budgets. Compared to its competitors, Zendesk is a cost-effective solution that offers a range of features and tools to help organizations provide better customer service.
Help & Support
- What is Zendesk?
- Zendesk is a customer service platform that provides support, sales, and customer engagement software for businesses of all sizes.
- What features does Zendesk offer?
- Zendesk offers a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
- What is Zendesk?
- Zendesk is a customer service platform that provides support, sales, and customer engagement software for businesses of all sizes.
- How does Zendesk work?
- Zendesk is a cloud-based platform that allows businesses to manage customer service, sales, and customer engagement activities in one place. It provides a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
- What features does Zendesk offer?
- Zendesk offers a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
- What types of businesses use Zendesk?
- Zendesk is used by businesses of all sizes, from small startups to large enterprises.
- How does Zendesk work?
- Zendesk is a cloud-based platform that allows businesses to manage customer service, sales, and customer engagement activities in one place. It provides a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
- How secure is Zendesk?
- Zendesk is committed to providing a secure platform for its customers. It uses industry-standard security measures, including encryption, authentication, and access control.
- What types of businesses use Zendesk?
- Zendesk is used by businesses of all sizes, from small startups to large enterprises.
- Does Zendesk offer a free trial?
- Yes, Zendesk offers a free trial for its customers. You can sign up for a free trial here: https://www.zendesk.com/free-trial/
- How secure is Zendesk?
- Zendesk is committed to providing a secure platform for its customers. It uses industry-standard security measures, including encryption, authentication, and access control.
- Does Zendesk offer a free trial?
- Yes, Zendesk offers a free trial for its customers. You can sign up for a free trial here: https://www.zendesk.com/free-trial/