Compare Freshdesk and Shopify Comparison
Freshdesk Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more Try Freshdesk	Shopify Everything you need to start, run and scale your business. Find out more Try Shopify
Try Freshdesk	Try Shopify

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation

• Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
• Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
• Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
• Have more effective phone conversations and connect customers to the right expert, from the beginning.
• Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
• Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
• Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
• Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
• Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
• Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
• Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
• Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
• Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?

Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.

What security measures does Freshdesk have?

Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.

What support options are available for Freshdesk users?

Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.

What is Freshdesk?

Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.

What are the key features of Freshdesk?

The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.

What is the pricing for Freshdesk?

Sorry, I am not able to answer this question as per the instructions provided.

What types of businesses can use Freshdesk?

Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.

What channels can Freshdesk support?

Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

Shopify

Millions of businesses in 175 countries around the world have made over $200 billion USD in sales using Shopify.

Sell everywhere Use one platform to sell products to anyone, anywhere—in person with Point of Sale and online through your website, social media, and online marketplaces.
Market your business Take the guesswork out of marketing with built-in tools that help you create, execute, and analyze digital marketing campaigns.
Manage everything Gain the insights you need to grow—use a single dashboard to manage orders, shipping, and payments anywhere you go.

Help & Support

Can I Build A Shopify Store Myself?

It's really easy to setup Shopify without coding, and in less than an hour you can have your own online store. It's probably one of the main reasons that Shopify is probably the most popular online store platform.

Is Shopify Good For Beginners?

Shopify is an excellent choice for people starting out their own business, but there's many things you need to consider, and it will take a little effort on your part. First of all, you need a great product to sell.

But once you've decided you need an online shop, Shopify can take out all of the headache of building a website, setting up a payment merchant and invoicing, email communications and shipping updates.

What Exactly Does Shopify Do?

Shopify is an online platform which helps you to bring together all the tools you need to manage an online store. You can build and customise an online store and also sell online or offline (for example face-to-face in a market, shopping centre) as well as social media integration.

How Much Does It Cost To Set Up A Shopify Store?

The monthly subscription fee starts from as low as $29 USD for the basic plan. Use Shopify Payments and pay no transaction fee. If you choose an external payment gateway, there will be additional fees of 2%, 1% or 0.5% for Basic Shopify, Shopify, and Advanced Shopify plans, respectively.

However to make your store a success, you'll also want to get a custom logo, branding and other marketing materials. Overall, expect to pay somewhere between $2,000 to $3,000 to get started.

How do I set up a Shopify store step by step?

It's easy to setup a Shopify store, in less than 15 minutes.

1. Signup for Shopify and add products to your store
2. Customise the branding and look of your website
3. Setup a custom domain, to improve trust and brand identity
4. Activate your merchant provider, to accept payments

Can you make money on Shopify?

Shopify is a platform that allows you to sell anything to anyone. As long as you have a business idea, and strong processes for designing, building and fulfilling a product or service, you can sell on Shopify.

Is Shopify easy to set up?

It's the fastest way to get online and start selling, without having to worry about setting up a website or merchant payment facilities.

Can I use Shopify POS if I have multiple cash registers in use at the same time?

Yes. You can install Shopify POS on multiple devices, and you won’t be charged any extra. Store activity on all devices is synchronized with your Shopify admin.

What does Shopify POS do?

Shopify POS is an application for iOS and Android devices that you can use for transactions in a physical store or pop-up setting. Find products, process orders, take payment, swipe credit cards, produce receipts, and control it all from your iPad or mobile device. All the background management of your store is done from your Shopify admin, which you can access using any browser.

Do I need a web host?

Shopify includes secure, unlimited ecommerce hosting on all plans except Shopify Lite. You can also use the Buy Button to add ecommerce to any existing website.

Can I use my own domain name?

Yes. You can purchase a domain name within Shopify, or use an existing one that you own. We also provide a free myshopify.com domain name to all stores on sign up.

Can I use a third party payment provider with Shopify?

Yes, Shopify supports many third party payment providers. Shopify uses a variety of third-party payment providers, including PayPal, Stripe, Authorize.net, and Amazon Payments.

Are there any transaction fees?

Use Shopify Payments and pay no transaction fee. If you choose an external payment gateway, there will be additional fees of 2%, 1% or 0.5% for our Basic Shopify, Shopify, and Advanced Shopify plans, respectively.

Is Shopify PCI Compliant or PCI Certified?

Yes. Shopify is certified Level 1 PCI DSS compliant. This means all your data and customer information is ultra secure.

Can I change my plan later on?

Absolutely! You can upgrade or downgrade your plan at any time.

Do you offer any discounted plans?

Yes, Shopify offer a 10% discount on annual plans and a 20% discount on biennial plans, when they are paid upfront.

How long are Shopify contracts?

All Shopify plans are month to month unless you sign up for an annual or biennial plan.

Can I cancel my account at any time?

Yes. If you ever decide that Shopify isn’t the best ecommerce platform for your business, simply cancel your account.

Do I need to enter my payment details to sign up?

No. You can sign up and use Shopify for 14 days without entering your payment details. At the end of your trial, or when you decide to launch your store, you will need to pick a plan and enter your payment details.

Is there a setup fee?

No. There are no setup fees on any of Shopify plans.