Shopify vs Freshworks
Comparison
Freshworks
Intuitive and easy to use software, which helps your staff build and create lasting relationships with customers for life.
Try nowShopify
Millions of businesses in 175 countries around the world have made over $200 billion USD in sales using Shopify.
Sell everywhereUse one platform to sell products to anyone, anywhere—in person with Point of Sale and online through your website, social media, and online marketplaces. |
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Market your businessTake the guesswork out of marketing with built-in tools that help you create, execute, and analyze digital marketing campaigns. |
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Manage everythingGain the insights you need to grow—use a single dashboard to manage orders, shipping, and payments anywhere you go. |
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Freshworks
Best-in-class customer and employee engagement - a software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life.
With Freshworks CRM, powered by Freddy AI, discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.
Top features:
- Understand visitor intent. Track page visits and even actions on your site.
- Chat in real-time with website visitors using AI-powered chatbots
- Build custom web forms and automatically capture visitor information
- Tailor email campaigns and generate cost-effective leads for sales
- Get a 360° view of a customer. Capture all customer interactions in one place
- Freddy AI identifies your best leads - the ones that are most likely to convert
- Set up welcome emails or personalized journeys based on actions
- Communicate across Phone, Email, Whatsapp, Chat
- See your deals move, stagewise. Review and act on deals you need to close.
- Freddy AI analyzes every deal and helps you with insights and next best actions
- Create an accurate AI-powered forecast and help the sales team take action
- Collaborate on Slack across departments to close deals faster
- Categorize customers based on engagement score. Target messages to boost LTV
- Bring sales and support together through the Freshdesk integration
- Proactively surface insights and actions to help your customers grow
Comparison
| Features |
|
|
|---|---|---|
| Customer Relationship Management (CRM) | 13 | 0 |
| Attribution Reports | ||
| Conversion Reports | ||
| Custom Reports | ||
| Email A/B testing | ||
| Email marketing | ||
| Landing Pages | ||
| Lead Management | ||
| Marketing Journey Builder | ||
| Product Catalogue | ||
| Sales Pipeline | ||
| Segment Management | ||
| SMS Broadcast | ||
| SMS messages | ||
| Integrations - Popular | 6 | 0 |
| Apple Business Chat | ||
| Gmail | ||
| Google Maps | ||
| Outlook | ||
| Slack | ||
| WhatsApp Business | ||
| User Interface | 9 | 0 |
| API Access | ||
| Custom Fields | ||
| Forecasting | ||
| Form builder | ||
| Multi-currency | ||
| Multi-language | ||
| Phone Integration | ||
| Voice Notes | ||
| Webhooks | ||
| User Management | 3 | 0 |
| Advanced permissions | ||
| Audit log | ||
| Custom Roles | ||
| Workflows | 2 | 0 |
| Email notifications | ||
| Task Management |