The Kepner-Tregoe Method is a problem-solving and decision-making technique developed by Charles Kepner and Benjamin Tregoe in the 1950s.

It is a structured approach to problem-solving and decision-making that helps to identify the root cause of a problem, analyze the situation, and develop solutions.

The method is used by organizations to improve their decision-making processes and to ensure that decisions are made in a logical and systematic way.

Who should use it?

The Kepner-Tregoe Method is suitable for any organization that needs to make decisions in a systematic and logical way.

It is particularly useful for organizations that need to make decisions quickly and accurately, such as those in the manufacturing, healthcare, and financial services industries.

Some examples in action

The Kepner-Tregoe Method can be used to solve a variety of problems, from simple to complex. Here are some examples of how the method can be used:

Identifying the root cause of a problem
Analyzing a situation to determine the best course of action
Developing solutions to a problem
Making decisions in a systematic and logical way
Evaluating the effectiveness of a solution

The 10 Steps of Kepner-Tregoe Matrix

Define the problem
Identify the critical factors
Analyze the cause-and-effect relationships
Identify the possible causes
Rate the possible causes
Select the best solution
Develop an action plan
Implement the action plan
Verify the results
Document the results