Problem Solving

The Kepner-Tregoe Method is a problem-solving and decision-making technique developed by Charles Kepner and Benjamin Tregoe in the 1950s.

The Kepner-Tregoe Method is a problem-solving and decision-making technique developed by Charles Kepner and Benjamin Tregoe in the 1950s.

It is a structured approach to problem-solving and decision-making that helps to identify the root cause of a problem, analyze the situation, and develop solutions.

The method is used by organizations to improve their decision-making processes and to ensure that decisions are made in a logical and systematic way.

Who should use it?

The Kepner-Tregoe Method is suitable for any organization that needs to make decisions in a systematic and logical way.

It is particularly useful for organizations that need to make decisions quickly and accurately, such as those in the manufacturing, healthcare, and financial services industries.

Some examples in action

The Kepner-Tregoe Method can be used to solve a variety of problems, from simple to complex. Here are some examples of how the method can be used:

  • Identifying the root cause of a problem
  • Analyzing a situation to determine the best course of action
  • Developing solutions to a problem
  • Making decisions in a systematic and logical way
  • Evaluating the effectiveness of a solution

The 10 Steps of Kepner-Tregoe Matrix

  1. Define the problem
  2. Identify the critical factors
  3. Analyze the cause-and-effect relationships
  4. Identify the possible causes
  5. Rate the possible causes
  6. Select the best solution
  7. Develop an action plan
  8. Implement the action plan
  9. Verify the results
  10. Document the results
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