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Compare AskNicely and Kampyle

Comparison

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AskNicely

AskNicely provides a platform for service businesses to empower their frontline teams, make every customer experience awesome, and accelerate growth. Find out more
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Kampyle

Kampyle is a customer feedback and analytics platform that helps businesses collect, analyze, and act on customer feedback. Find out more
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Why you should consider it
  • Join thousands of companies who use AskNicely to win on customer experience
  • Over 96% of AskNicely customers recommend AskNicely
  • Kampyle's NPS solution has been proven to increase customer loyalty by up to 20%.
  • Kampyle's NPS solution has been shown to reduce customer churn by up to 30%.
  • Kampyle's NPS solution has been used by over 1,000 companies worldwide.
What are the benefits?
  • Simple to integrate with a custom domain and email address
  • Very easy to whitelabel emails based on brand or product
  • Actionable Results
  • Detailed Insights
  • Easy Setup
  • Real-Time Data
Things to look out for
  • Limited customization options
  • May not integrate with all CRMs
  • Pricing can be high
  • Requires some setup time
  • Costly
  • Data-Driven
  • Limited Reach
  • Time-Consuming
Who is it for?
  • Account Managers
  • Branch Managers
  • Brand Managers
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Hotel Managers
  • Management Consultants
  • Marketing Agencies
  • Marketing Managers
  • Office Managers
  • Operations Managers
  • Product Managers
  • Project Managers
  • Property Managers
  • Sales and Marketing Teams
  • Sales Managers
  • Leisure, Travel & Tourism Industry
  • Analysts
  • Customer Service Representatives
  • Marketing Professionals
  • Product Managers
  • Researchers
  • Small Business Owners
Features
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Account Managers

AskNicely

Connect real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework.

Start conversations, not interrogations

Automatically collect customer feedback directly after they receive service with customizable surveys that customers love.

Super flexible, always nice

Get feedback via email, SMS, or web for industry-leading response rates. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score.

Share feedback where your teams will see it

Publish customer feedback in real-time to the right screen for each role including TV, mobile app, Powerpoint and Slack plus integrations with 40+ CRM platforms including Salesforce.

Help & Support

Is AskNicely easy to use?
Yes, AskNicely is designed to be user-friendly and easy to set up and use.
How much does AskNicely cost?
We cannot provide pricing information as per the instructions given.
What is AskNicely?
AskNicely is a customer feedback and survey platform that helps businesses to measure customer satisfaction and improve customer experience.
What features does AskNicely offer?
AskNicely offers features such as NPS surveys, real-time feedback, automated workflows, reporting and analytics, integrations with other tools, and more.
How does AskNicely help businesses improve customer experience?
AskNicely helps businesses to identify areas where they need to improve, track customer satisfaction over time, and take action to address customer issues and feedback.
What types of businesses use AskNicely?
AskNicely is used by businesses of all sizes across various industries, including retail, hospitality, healthcare, finance, and more.
What is NPS?
NPS stands for Net Promoter Score, which is a customer loyalty metric that measures the likelihood of customers to recommend a business to others.
Can AskNicely integrate with other tools?
Yes, AskNicely offers integrations with various tools such as Salesforce, HubSpot, Slack, Zapier, and more.

Kampyle

Kampyle is a customer feedback and analytics platform that helps businesses collect, analyze, and act on customer feedback. It provides a suite of tools to capture customer feedback, measure customer satisfaction, and identify areas of improvement.

Benefits of Kampyle

Help & Support

What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on a single question survey that asks customers to rate their likelihood to recommend a product or service to a friend or colleague on a scale of 0 to 10.
What are the benefits of using NPS?
NPS provides a simple and effective way to measure customer loyalty and satisfaction. It is a reliable metric that can be used to track customer sentiment over time and identify areas of improvement. Additionally, it can be used to identify customer segments and target them with tailored marketing campaigns.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who rate their likelihood to recommend a product or service on a scale of 0 to 10 as a “Detractor” (0-6) from the percentage of customers who rate their likelihood to recommend a product or service as a “Promoter” (9-10).
What is the difference between NPS and customer satisfaction surveys?
NPS is a single question survey that measures customer loyalty and satisfaction. Customer satisfaction surveys are more comprehensive surveys that measure customer satisfaction across multiple dimensions. They typically include multiple questions and are used to gain a deeper understanding of customer sentiment.
How can I use Kampyle's NPS solution?
Kampyle's NPS solution allows you to easily create and send NPS surveys to your customers. You can customize the survey to fit your brand and track customer sentiment over time. Additionally, you can use the insights to identify customer segments and target them with tailored marketing campaigns.
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