Confirmit

Confirmit is a market research and customer experience management software platform.

It provides a suite of tools to help organizations capture customer feedback, analyze data, and make informed decisions. It enables companies to create surveys, collect data, and analyze results in order to gain insights into customer behavior and preferences.

Benefits of Confirmit

• Gather customer feedback quickly and accurately
• Analyze data to gain insights into customer behavior and preferences
• Create surveys and collect data from multiple sources
• Integrate with other systems for a comprehensive view of customer experience
• Generate reports and dashboards to track performance

Help & Support

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

How can I get started with Confirmit's NPS solution?

Getting started with Confirmit's NPS solution is easy. Simply contact us to discuss your needs and we'll help you get set up. We'll provide you with the tools and resources you need to start collecting customer feedback and analyzing the data.

What types of surveys can be used with Confirmit's NPS solution?

Confirmit's NPS solution supports a variety of survey types, including online, mobile, and IVR surveys. It also supports multi-language surveys, allowing organizations to reach a global audience.

What features does Confirmit's NPS solution offer?

Confirmit's NPS solution offers a range of features, including customizable surveys, automated reporting, and advanced analytics. It also provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.

How does Confirmit's NPS solution work?

Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It provides a comprehensive suite of tools to collect, analyze, and report on customer feedback, including surveys, dashboards, and reporting tools.

How does Confirmit's NPS solution work?

Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction by collecting feedback from customers and analyzing the data. The solution provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.

What are the benefits of using NPS?

NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a way to benchmark performance against competitors and industry standards.

What are the benefits of using NPS?

NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a simple, actionable metric that can be used to benchmark performance against competitors and industry standards.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

What types of reports can be generated with Confirmit's NPS solution?

Confirmit's NPS solution provides a range of reporting options, including dashboards, scorecards, and trend reports. It also provides the ability to drill down into individual responses to gain deeper insights into customer feedback.

Kampyle

Kampyle is a customer feedback and analytics platform that helps businesses collect, analyze, and act on customer feedback. It provides a suite of tools to capture customer feedback, measure customer satisfaction, and identify areas of improvement.

Benefits of Kampyle

• Gather customer feedback quickly and easily
• Analyze customer feedback to identify areas of improvement
• Gain insights into customer behavior and preferences
• Improve customer experience and satisfaction
• Increase customer loyalty and retention
• Grow revenue and profits

Help & Support

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on a single question survey that asks customers to rate their likelihood to recommend a product or service to a friend or colleague on a scale of 0 to 10.

What are the benefits of using NPS?

NPS provides a simple and effective way to measure customer loyalty and satisfaction. It is a reliable metric that can be used to track customer sentiment over time and identify areas of improvement. Additionally, it can be used to identify customer segments and target them with tailored marketing campaigns.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who rate their likelihood to recommend a product or service on a scale of 0 to 10 as a “Detractor” (0-6) from the percentage of customers who rate their likelihood to recommend a product or service as a “Promoter” (9-10).

What is the difference between NPS and customer satisfaction surveys?

NPS is a single question survey that measures customer loyalty and satisfaction. Customer satisfaction surveys are more comprehensive surveys that measure customer satisfaction across multiple dimensions. They typically include multiple questions and are used to gain a deeper understanding of customer sentiment.

How can I use Kampyle's NPS solution?

Kampyle's NPS solution allows you to easily create and send NPS surveys to your customers. You can customize the survey to fit your brand and track customer sentiment over time. Additionally, you can use the insights to identify customer segments and target them with tailored marketing campaigns.