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Compare Delighted and Medallia

Comparison

Delighted Logo

Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback Find out more
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Medallia Logo

Medallia

A Net Promoter Score (NPS) represents the Voice of the Customer by measuring customer loyalty to a product or service and if they would recommend it. Find out more
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Try DelightedTry Medallia
Why you should consider it
  • Every second 45 people answer a Delighted survey
  • Free for up to 1000 surveys per month
  • Medallia's NPS solution has been proven to increase customer loyalty by up to 20%.
  • Medallia's NPS solution has been shown to reduce customer churn by up to 30%.
  • Medallia's NPS solution has been used by over 1,000 companies worldwide.
What are the benefits?
  • Choose from 8 ready-made survey templates
  • Select from 6 survey delivery methods
  • Accurate Measurement
  • Actionable Insights
  • Customer Loyalty
  • Real-Time Data
Things to look out for
  • Biased Results
  • Biased Results
  • Costly
  • Limited Scope
  • Limited Scope
  • Time-Consuming
Who is it for?
  • Brand Managers
  • Brand Strategists
  • Managers and Leaders
  • Contact Centre Teams
  • Marketing Agencies
  • Office Managers
  • Operations Managers
  • Customer Service Representatives
  • Data Analysts
  • Human Resources Professionals
  • Marketing Professionals
  • Product Managers
  • Small Business Owners
Features
2

Brand Managers

Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback

Customize your surveys to your brand and desired insight

Add your logo, customize colors, create a branded survey page — all within the NPS software, no coding required. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).

Deliver your surveys at the right time and place

Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback.

Calculate and track your NPS

Calculate your NPS automatically in real time as survey responses roll in.
Identify the top issues that create detractors, and which segments are most likely to be promoters.
Monitor specific themes and see how your improvements affect the NPS rating over time.

Benchmark your NPS for instant industry comparison

Stay up-to-date with how your NPS stacks up to industry standards with the Benchmarks report.
Compare your score against 20 industries or stay on the industry default selected for you.
Track how your NPS fluctuates over time and filter score data by Trend for a chosen time period.

Medallia

Medallia is a customer experience management platform that helps businesses capture customer feedback and insights in real-time. It provides a comprehensive suite of tools to help companies understand customer sentiment, identify areas of improvement, and take action to improve customer experience.

Benefits of Medallia

Help & Support

What is the best way to use NPS?
The best way to use NPS is to measure customer loyalty over time. NPS can be used to track customer satisfaction and loyalty, identify areas of improvement, and measure the impact of changes made to your product or service.
What are the benefits of using NPS?
The benefits of using NPS include: gaining insights into customer loyalty, identifying areas of improvement, measuring the impact of changes made to your product or service, and tracking customer satisfaction over time.
What is the difference between NPS and customer satisfaction surveys?
The main difference between NPS and customer satisfaction surveys is that NPS is a single question survey that measures customer loyalty, while customer satisfaction surveys are typically longer surveys that measure customer satisfaction on a variety of topics.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.
What is the difference between NPS and customer satisfaction?
NPS is a measure of customer loyalty, while customer satisfaction is a measure of customer satisfaction. NPS measures how likely customers are to recommend a product or service, while customer satisfaction measures how satisfied customers are with a product or service.
What are the benefits of using NPS?
NPS provides a simple, easy-to-understand metric that can be used to measure customer loyalty and satisfaction. It can also be used to identify areas of improvement and track customer loyalty over time.
How can I use Medallia to measure NPS?
Medallia provides a comprehensive suite of tools to measure and analyze NPS. Our platform allows you to collect customer feedback, analyze the data, and take action to improve customer loyalty and satisfaction.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
What is the range of NPS scores?
NPS scores range from -100 to +100. A score of 0 is considered neutral, while a score of +50 or higher is considered excellent.
What are the benefits of using NPS?
NPS is a simple and effective way to measure customer loyalty and satisfaction. It can help you identify areas of improvement, track customer sentiment over time, and measure the success of customer service initiatives.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are “detractors” (those who rate the company 0-6 on the 0-10 scale) from the percentage of customers who are “promoters” (those who rate the company 9-10 on the 0-10 scale).
How can I use Medallia to measure NPS?
Medallia’s NPS solution helps you measure, analyze, and act on customer feedback in real time. Our platform allows you to collect customer feedback, analyze it, and take action to improve customer loyalty and satisfaction.
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