Compare Delighted and Qualtrics Comparison
Delighted The fastest and easiest way to gather actionable customer, product, and employee feedback Find out more Try Delighted	Qualtrics Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. Find out more Try Qualtrics
Try Delighted	Try Qualtrics

Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback

Customize your surveys to your brand and desired insight Add your logo, customize colors, create a branded survey page — all within the NPS software, no coding required. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).
Deliver your surveys at the right time and place Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback.
Calculate and track your NPS Calculate your NPS automatically in real time as survey responses roll in. Identify the top issues that create detractors, and which segments are most likely to be promoters. Monitor specific themes and see how your improvements affect the NPS rating over time.
Benchmark your NPS for instant industry comparison Stay up-to-date with how your NPS stacks up to industry standards with the Benchmarks report. Compare your score against 20 industries or stay on the industry default selected for you. Track how your NPS fluctuates over time and filter score data by Trend for a chosen time period.

Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. It provides a comprehensive suite of tools to help organizations collect and analyze data from customers, employees, and other stakeholders.

Qualtrics also offers a range of features to help users create engaging surveys, including customizable templates, drag-and-drop question types, and advanced logic and branching.

Benefits of Qualtrics

• Easy to use: Qualtrics is designed to be user-friendly and intuitive, making it easy for users to create and distribute surveys quickly and efficiently.
• Flexible: Qualtrics offers a range of features and customization options to help users create surveys that meet their specific needs.
• Analytics: Qualtrics provides powerful analytics tools to help users analyze survey data and gain insights into customer and employee behavior.
• Integrations: Qualtrics integrates with a range of third-party applications, making it easy to share data and collaborate with other teams.
• Security: Qualtrics is committed to protecting user data and offers a range of security features to ensure data is kept safe and secure.

Help & Support

What are the benefits of using NPS?

NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.

How can I use Qualtrics to measure NPS?

Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.

What are the best practices for creating an NPS survey?

The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.

What are the benefits of using NPS?

NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.

How can I use Qualtrics to measure NPS?

Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.

What are the best practices for creating an NPS survey?

The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.