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Compare Delighted and QuestionPro

Comparison

Delighted Logo

Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback Find out more
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QuestionPro Logo

QuestionPro

The most complete platform to solve all your insight needs. From basic surveys to complex research, customer experience and employee engagement. Find out more
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Why you should consider it
  • Every second 45 people answer a Delighted survey
  • Free for up to 1000 surveys per month
What are the benefits?
  • Choose from 8 ready-made survey templates
  • Select from 6 survey delivery methods
Who is it for?
  • Brand Managers
  • Brand Strategists
  • Managers and Leaders
  • Contact Centre Teams
  • Marketing Agencies
  • Office Managers
  • Operations Managers
  • Managers and Leaders
  • Sales and Marketing Teams
  • Small Business Owners
Features
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Brand Managers

Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback

Customize your surveys to your brand and desired insight

Add your logo, customize colors, create a branded survey page — all within the NPS software, no coding required. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).

Deliver your surveys at the right time and place

Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback.

Calculate and track your NPS

Calculate your NPS automatically in real time as survey responses roll in.
Identify the top issues that create detractors, and which segments are most likely to be promoters.
Monitor specific themes and see how your improvements affect the NPS rating over time.

Benchmark your NPS for instant industry comparison

Stay up-to-date with how your NPS stacks up to industry standards with the Benchmarks report.
Compare your score against 20 industries or stay on the industry default selected for you.
Track how your NPS fluctuates over time and filter score data by Trend for a chosen time period.

QuestionPro

The most complete platform to solve all your insight needs.From basic surveys to complex research, customer experience and employee engagement.

Survey software for beginners to enterprise

Get started today and design your perfect survey. Add multiple question types, logic, and personalized branding. Deploy in seconds and analyze your data in real-time. You can access over 88 features and customizable templates.

Market Research tools for professionals

From Conjoint Analysis, MaxDiff, and A/B Testing to our Research Services, you will find the research tools you need to uncover complex insights and propel your business to the forefront of your industry. Collect market research responses compliant with multiple local and federal regulations.

The CX Software to turn customers into advocates

Empower your customers with the NPS+ survey question. This will help you identify what works for your promoters and what issues must be addressed immediately.
Create strategies to meet ever evolving customer expectations through journey mapping and closed loop tracking. Promoter amplification, detractor recovery, and customizable dashboards will make customers brand champions.

Create the best employee experience with Workforce

To create a truly empathetic organization, it's important to be able to effectively communicate and connect with employees, at scale. Employee needs are changing at a faster pace than ever before; while managing organizational culture, it’s critical to keep a pulse on the most important drivers of employee engagement and wellbeing, in real-time. Ongoing feedback from employees, delivered through intuitive dashboards, helps organizations take actions that will have the biggest impact.
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