Compare Delighted and SurveyMonkey

Comparison

Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback Find out more

SurveyMonkey

Use SurveyMonkey to drive your business forward by using a free online survey tool to capture the voices and opinions of the people who matter most to you. Find out more

Why you should consider it
Every second 45 people answer a Delighted survey Free for up to 1000 surveys per month	Easy to Use Fast Results Powerful Insights
What are the benefits?
Choose from 8 ready-made survey templates Select from 6 survey delivery methods	Accurate Results Easy Surveys Powerful Analysis Real-Time Insights
Who is it for?
Brand Managers Brand Strategists Managers and Leaders Contact Centre Teams Marketing Agencies Office Managers Operations Managers	Accounting Firms Administrative Managers Branch Managers Brand Managers Business Analysts Managers and Leaders Content Marketing Managers Contact Centre Teams Customer Service Managers Digital Marketing Managers Education Services Finance Managers Marketing Agencies Marketing Communications Managers Marketing Managers Marketing Research Analysts Office Managers Operations Managers Researchers Risk Managers
Features






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Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback

Customize your surveys to your brand and desired insight Add your logo, customize colors, create a branded survey page — all within the NPS software, no coding required. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).
Deliver your surveys at the right time and place Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback.
Calculate and track your NPS Calculate your NPS automatically in real time as survey responses roll in. Identify the top issues that create detractors, and which segments are most likely to be promoters. Monitor specific themes and see how your improvements affect the NPS rating over time.
Benchmark your NPS for instant industry comparison Stay up-to-date with how your NPS stacks up to industry standards with the Benchmarks report. Compare your score against 20 industries or stay on the industry default selected for you. Track how your NPS fluctuates over time and filter score data by Trend for a chosen time period.