Compare Freshdesk Messaging and Google Chat

Comparison

Freshdesk Messaging Logo

Freshdesk Messaging

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging Find out more

Google Chat

Use Google Chat for your business instant messaging needs. Collaborate efficiently with secure direct messages on the business communication app. Find out more
Try Freshdesk MessagingTry Google Chat
Why you should consider it
  • Google Chat allows for seamless integration with other G Suite apps, improving productivity and collaboration
  • Google Chat is included with all G Suite plans, making it a cost-effective solution for businesses
  • Over 1 billion messages are sent every week using Google Chat
What are the benefits?
  • Efficient Collaboration
  • Real-time messaging
  • Seamless Integration
  • Simplified Communication
Things to look out for
  • Integration with Gmail
  • Limited customization options
  • Not suitable for large teams
  • Requires Google account
Who is it for?
  • Managers and Leaders
  • Contact Centre Teams
  • Small Business Owners
  • Collaborators
  • Consultants
  • Customer support teams
  • Entrepreneurs
  • Freelancers
  • HR teams
  • IT teams
  • Managers
  • Marketing Teams
  • Project Managers
  • Remote Workers
  • Sales Teams
  • Small Business Owners
  • Startups
  • Team Leaders
Features

Managers and Leaders

Freshdesk Messaging

Make chat easy for today's digital customers

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat).

Your customers have changed. So should your customer service.

Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.


Google Chat

Google Workspace Chat: A Summary

Overview

Google Workspace Chat is a communication platform offered by Google that allows teams to collaborate and communicate in real-time.

It is designed to streamline communication and increase productivity.

Who Should Use It?

Key Benefits and Features

How it Compares with Competitors

Google Workspace Chat competes with other communication platforms such as Microsoft Teams and Slack.

While each platform has its own strengths and weaknesses, Google Workspace Chat stands out for its seamless integration with other Google Workspace apps and its powerful search functionality.

Additionally, Google Workspace Chat offers a range of customization options that allow teams to tailor the platform to their specific needs.

Help & Support

What is Google Chat?
Google Chat is a communication platform that allows you to send messages, make calls, and share files with your colleagues in real-time.
Is Google Chat free?
Yes, Google Chat is available for free to all users with a Google account.
What are the features of Google Chat?
Google Chat offers a variety of features, including group messaging, direct messaging, file sharing, video calls, and integrations with other Google Workspace apps.
How do I access Google Chat?
You can access Google Chat through the Google Chat website, the Google Chat mobile app, or through the Gmail web or mobile app.
Can I use Google Chat with people outside my organization?
Yes, you can use Google Chat to communicate with people outside of your organization as long as they have a Google account.
How do I search for messages in Google Chat?
You can search for messages in Google Chat by typing keywords into the search bar at the top of the screen or by using the search filters.
Can I use Google Chat to make phone calls?
Yes, you can use Google Chat to make phone calls to other Google Chat users or to phone numbers in some countries.
Is Google Chat secure?
Yes, Google Chat uses encryption to protect your messages and files, and Google's security protocols ensure that your data is safe and secure.
Can I use Google Chat to schedule meetings?
Yes, you can use Google Chat to schedule meetings by using the integrated Google Calendar feature.
How do I customize my notifications in Google Chat?
You can customize your notifications in Google Chat by going to the Settings menu and selecting Notifications.

Upload file