Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging
Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat).
Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.
Provide instant solutions
Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast - from information to transactional, regardless of the channel they're on.
Simplify how customers connect with you
Support customers where they are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.
Be proactive and earn customer trust
Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.
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