Compare Freshdesk Messaging and Help Scout Comparison
Freshdesk Messaging Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging Find out more Try Freshdesk Messaging	Help Scout Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications. Find out more Try Help Scout
Try Freshdesk Messaging	Try Help Scout

Freshdesk Messaging

Make chat easy for today's digital customers

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat).

Your customers have changed. So should your customer service.

Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.

Provide instant solutions Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast - from information to transactional, regardless of the channel they're on.
Simplify how customers connect with you Support customers where they are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.
Be proactive and earn customer trust Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.

Help Scout

Help Scout is a comprehensive customer service platform that helps businesses provide better customer service. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is ideal for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

Help Scout offers a range of features and benefits to help businesses provide better customer service. These include:

• A unified inbox for managing customer conversations
• Automation tools to streamline customer service processes
• Integrations with popular customer service tools
• Analytics and reporting tools to track customer service performance
• A knowledge base to store customer service information

How Help Scout Compares to Competitors

Help Scout is a comprehensive customer service platform that offers a range of features and benefits. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is competitively priced and offers a range of features and benefits that are comparable to other customer service platforms.

Help & Support

What is Help Scout?

Help Scout is a customer service software and help desk platform that helps you provide great customer service and support.

What features does Help Scout offer?

Help Scout offers a range of features, including shared inboxes, customer profiles, automated workflows, and more.

How does Help Scout help my team?

Help Scout helps your team provide better customer service and support by streamlining communication, automating workflows, and providing customer insights.

How secure is Help Scout?

Help Scout is built with security in mind. All data is encrypted in transit and at rest, and we use industry-standard security protocols to protect your data.

Does Help Scout integrate with other tools?

Yes, Help Scout integrates with a range of tools, including Salesforce, Zendesk, Slack, and more.

Does Help Scout offer a mobile app?

Yes, Help Scout offers a mobile app for iOS and Android devices.