Compare Freshdesk Messaging and Intercom Comparison
Freshdesk Messaging Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging Find out more Try Freshdesk Messaging	Intercom Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support. Find out more Try Intercom
Try Freshdesk Messaging	Try Intercom

Freshdesk Messaging

Make chat easy for today's digital customers

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat).

Your customers have changed. So should your customer service.

Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.

Provide instant solutions Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast - from information to transactional, regardless of the channel they're on.
Simplify how customers connect with you Support customers where they are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.
Be proactive and earn customer trust Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.

Intercom

Intercom is a comprehensive customer communication platform that helps businesses connect with their customers in a more meaningful way. It provides a suite of tools that enable businesses to communicate with customers in real-time, build relationships, and increase customer engagement.

Intercom is designed to help businesses of all sizes, from small startups to large enterprises, to better understand their customers and provide them with the best possible customer experience.

Key Benefits and Features

Intercom offers a range of features that help businesses communicate with their customers in a more effective and efficient way. These features include:

• Real-time messaging: Intercom enables businesses to communicate with customers in real-time, allowing them to respond quickly to customer inquiries and provide timely support.
• Customer segmentation: Intercom allows businesses to segment their customers based on their behavior, preferences, and other criteria, allowing them to target their communications more effectively.
• Analytics and insights: Intercom provides businesses with detailed analytics and insights into their customers, allowing them to better understand their customers and optimize their customer experience.
• Integrations: Intercom integrates with a range of third-party services, allowing businesses to extend the functionality of their customer communication platform.

Who Should Use Intercom?

Intercom is designed to help businesses of all sizes, from small startups to large enterprises, to better understand their customers and provide them with the best possible customer experience. It is particularly well-suited for businesses that need to communicate with their customers in real-time, segment their customers, and gain insights into their customers’ behavior.

How Does Intercom Compare to Its Competitors?

Intercom is a comprehensive customer communication platform that offers a range of features and benefits that are not available in other customer communication platforms. It is designed to help businesses of all sizes to better understand their customers and provide them with the best possible customer experience.

Intercom is also more affordable than many of its competitors, making it an attractive option for businesses on a budget.