Compare Freshdesk Messaging and LiveChat

Comparison

Freshdesk Messaging Logo

Freshdesk Messaging

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging Find out more
LiveChat Logo

LiveChat

LiveChat is a comprehensive customer service solution that helps businesses provide better customer service and support. It is a cloud-based customer service platform that enables businesses to communicate with customers in real-time via live chat, email, and social media. Find out more
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Why you should try now
  • LiveChat Inc. has been featured in over 500 publications, including Forbes, The New York Times, and The Wall Street Journal.
  • LiveChat Inc. has helped over 29,000 businesses increase their sales by an average of 30%.
  • LiveChat Inc. has over 3 million users worldwide.
What are the benefits?
  • Customizable Interface
  • Easy Setup
  • Integration Options
  • Real-Time Support
Things to look out for
  • Costs
  • Integrations
  • Security
  • Support
Who is it for?
  • Managers and Leaders
  • Contact Centre Teams
  • Small Business Owners
  • Bloggers
  • Customer Service Representatives
  • Freelancers
  • Marketing Professionals
  • Small Business Owners
  • Startup Founders
Features

Managers and Leaders

Freshdesk Messaging

Make chat easy for today's digital customers

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat).

Your customers have changed. So should your customer service.

Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.


LiveChat

LiveChat is a comprehensive customer service solution that helps businesses provide better customer service and support. It is a cloud-based customer service platform that enables businesses to communicate with customers in real-time via live chat, email, and social media.

LiveChat also provides a range of features such as automated chatbots, customer feedback surveys, and analytics. LiveChat is suitable for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

How Does LiveChat Compare to Its Competitors?

LiveChat is one of the leading customer service solutions on the market. It offers a comprehensive set of features and is suitable for businesses of all sizes. It is also more affordable than many of its competitors, making it a great choice for businesses on a budget.

LiveChat also offers a range of integrations with other customer service tools, making it easy to integrate with existing systems.

Help & Support

What is LiveChat?
LiveChat is a customer service software that helps businesses provide customer support and increase sales.
What features does LiveChat offer?
LiveChat offers a range of features, including live chat, ticketing, automation, reporting, and more.
How does LiveChat work?
LiveChat works by allowing customers to chat with customer service agents in real-time. Agents can respond to customer inquiries, provide support, and close sales.
What platforms does LiveChat support?
LiveChat supports a range of platforms, including web, mobile, and desktop.
Does LiveChat offer a free trial?
Yes, LiveChat offers a 14-day free trial with no credit card required.
Does LiveChat offer integrations?
Yes, LiveChat offers a range of integrations with popular third-party services, such as Salesforce, Zendesk, and more.
Does LiveChat offer customer support?
Yes, LiveChat offers 24/7 customer support via live chat, email, and phone.

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