Compare Freshdesk Messaging and UserVoice Comparison
Freshdesk Messaging Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging Find out more Try Freshdesk Messaging	UserVoice B2B user feedback software to help you listen to and guide your customers, prioritize product features that matter, and innovate efficiently. Find out more Try UserVoice
Try Freshdesk Messaging	Try UserVoice

Freshdesk Messaging

Make chat easy for today's digital customers

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging (formerly Freshchat).

Your customers have changed. So should your customer service.

Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.

Provide instant solutions Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast - from information to transactional, regardless of the channel they're on.
Simplify how customers connect with you Support customers where they are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.
Be proactive and earn customer trust Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.

UserVoice

What is UserVoice?

UserVoice is a customer service and feedback platform that helps businesses and organizations collect and manage customer feedback. It provides a range of features to help businesses and organizations better understand their customers, including customer feedback forums, surveys, and customer service ticketing. UserVoice is designed to help businesses and organizations improve customer satisfaction and loyalty.

Who Should Use UserVoice?

UserVoice is designed for businesses and organizations of all sizes. It is particularly useful for businesses and organizations that need to collect and manage customer feedback, such as customer service teams, product teams, and marketing teams.

Key Benefits and Features

• Collect and manage customer feedback
• Create customer feedback forums
• Create surveys to collect customer feedback
• Create customer service ticketing
• Analyze customer feedback to identify trends and insights
• Integrate with other customer service and feedback tools

How Does UserVoice Compare to its Competitors?

UserVoice is a powerful customer service and feedback platform that offers a range of features to help businesses and organizations better understand their customers. It is competitively priced and offers a range of integrations with other customer service and feedback tools.

Help & Support

What features does UserVoice offer?

UserVoice offers a range of features, including customer service ticketing, feedback forums, customer surveys, and more.

How does UserVoice help companies?

UserVoice helps companies understand customer feedback and act on it quickly and effectively. It also helps companies provide better customer service and build better relationships with their customers.

What platforms does UserVoice support?

UserVoice supports web, mobile, and desktop platforms.

Does UserVoice offer any integrations?

Yes, UserVoice offers a range of integrations with popular third-party services, such as Salesforce, Zendesk, and more.

Does UserVoice offer any customization options?

Yes, UserVoice offers a range of customization options, including custom branding, custom workflows, and more.

What is UserVoice?

UserVoice is a customer service and feedback platform that helps companies understand and act on customer feedback.