Compare Freshdesk and PipeDrive Comparison
Freshdesk Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more Try Freshdesk	PipeDrive Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business. Find out more Try PipeDrive
Try Freshdesk	Try PipeDrive

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation

• Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
• Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
• Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
• Have more effective phone conversations and connect customers to the right expert, from the beginning.
• Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
• Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
• Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
• Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
• Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
• Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
• Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
• Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
• Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?

Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.

What security measures does Freshdesk have?

Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.

What support options are available for Freshdesk users?

Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.

What is Freshdesk?

Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.

What are the key features of Freshdesk?

The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.

What is the pricing for Freshdesk?

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What types of businesses can use Freshdesk?

Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.

What channels can Freshdesk support?

Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

PipeDrive

Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business.

Pipedrive is a customer relationship management (CRM) software designed to help small business teams manage their sales pipeline. It offers a range of features to help teams stay organised and close more deals.

Here are 10 ways small businesses might benefit using PipeDrive:

• Organised sales pipeline: PipeDrive provides an easy-to-use interface to help teams keep track of their sales pipeline and prioritize tasks.
• Real-time data: PipeDrive provides real-time data on sales performance, allowing teams to make informed decisions quickly.
• Automation: PipeDrive automates many of the tedious tasks associated with sales, such as follow-up emails and reminders.
• Integrations: PipeDrive integrates with a range of third-party applications, such as email marketing and accounting software.
• Analytics: PipeDrive provides detailed analytics to help teams track their performance and identify areas for improvement.
• Collaboration: PipeDrive allows teams to collaborate on deals and share information in real-time.
• Customization: PipeDrive allows teams to customize their sales pipeline to fit their specific needs.
• Mobile access: PipeDrive offers a mobile app, allowing teams to access their data on the go.
• Customer support: PipeDrive provides customer support to help teams get the most out of the software.
• Affordable pricing: PipeDrive offers affordable pricing plans for small business teams.

PipeDrive is a great tool for small business teams looking to streamline their sales process. It can be used by a variety of organisations, including:

• Retailers
• Marketing agencies
• Consultants
• Software companies
• Real estate agents
• Recruitment agencies
• Manufacturers
• Freelancers

Set up your pipeline Create the stages of your sales funnel or use an existing template. Add your deals or import them automatically from a spreadsheet or CRM.
Track progress Get automatic alerts and reminders to keep deals on track. Sales forecasts update every time you move a deal down the funnel.
Automate growth Review analytics and use AI technology to help you identify opportunities to close more sales. Automate routine tasks and admin work.

Help & Support

What is Pipedrive?

Pipedrive is a sales CRM and pipeline management software that helps you to stay organized and focus on actions that matter.

What features does Pipedrive offer?

Pipedrive offers a range of features including contact management, deal tracking, task automation, reporting, and more.

How does Pipedrive help me close more deals?

Pipedrive helps you to stay organized and focused on the actions that matter most. It also provides insights into your sales process, so you can identify areas for improvement and close more deals.

What platforms does Pipedrive support?

Pipedrive is available on web, iOS, and Android platforms.

Does Pipedrive offer a free trial?

Yes, Pipedrive offers a 14-day free trial.

Does Pipedrive integrate with other software?

Yes, Pipedrive integrates with a range of other software, including Gmail, Outlook, Zapier, and more.