Compare Freshworks and UserVoiceComparison | |
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 FreshworksIntuitive and easy to use software, which helps your staff build and create lasting relationships with customers for life. Find out more | UserVoiceB2B user feedback software to help you listen to and guide your customers, prioritize product features that matter, and innovate efficiently. Find out more |
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Marketing Agencies
Keep up to date about CRM Software offers like Freshworks
PrivacyFreshworks
Best-in-class customer and employee engagement - a software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life.
With Freshworks CRM, powered by Freddy AI, discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.
Top features:
- Understand visitor intent. Track page visits and even actions on your site.
- Chat in real-time with website visitors using AI-powered chatbots
- Build custom web forms and automatically capture visitor information
- Tailor email campaigns and generate cost-effective leads for sales
- Get a 360° view of a customer. Capture all customer interactions in one place
- Freddy AI identifies your best leads - the ones that are most likely to convert
- Set up welcome emails or personalized journeys based on actions
- Communicate across Phone, Email, Whatsapp, Chat
- See your deals move, stagewise. Review and act on deals you need to close.
- Freddy AI analyzes every deal and helps you with insights and next best actions
- Create an accurate AI-powered forecast and help the sales team take action
- Collaborate on Slack across departments to close deals faster
- Categorize customers based on engagement score. Target messages to boost LTV
- Bring sales and support together through the Freshdesk integration
- Proactively surface insights and actions to help your customers grow
UserVoice
What is UserVoice?
UserVoice is a customer service and feedback platform that helps businesses and organizations collect and manage customer feedback. It provides a range of features to help businesses and organizations better understand their customers, including customer feedback forums, surveys, and customer service ticketing. UserVoice is designed to help businesses and organizations improve customer satisfaction and loyalty.
Who Should Use UserVoice?
UserVoice is designed for businesses and organizations of all sizes. It is particularly useful for businesses and organizations that need to collect and manage customer feedback, such as customer service teams, product teams, and marketing teams.
Key Benefits and Features
- Collect and manage customer feedback
- Create customer feedback forums
- Create surveys to collect customer feedback
- Create customer service ticketing
- Analyze customer feedback to identify trends and insights
- Integrate with other customer service and feedback tools
How Does UserVoice Compare to its Competitors?
UserVoice is a powerful customer service and feedback platform that offers a range of features to help businesses and organizations better understand their customers. It is competitively priced and offers a range of integrations with other customer service and feedback tools.
Help & Support
- What features does UserVoice offer?
- UserVoice offers a range of features, including customer service ticketing, feedback forums, customer surveys, and more.
- How does UserVoice help companies?
- UserVoice helps companies understand customer feedback and act on it quickly and effectively. It also helps companies provide better customer service and build better relationships with their customers.
- What platforms does UserVoice support?
- UserVoice supports web, mobile, and desktop platforms.
- Does UserVoice offer any integrations?
- Yes, UserVoice offers a range of integrations with popular third-party services, such as Salesforce, Zendesk, and more.
- Does UserVoice offer any customization options?
- Yes, UserVoice offers a range of customization options, including custom branding, custom workflows, and more.
- What is UserVoice?
- UserVoice is a customer service and feedback platform that helps companies understand and act on customer feedback.