Compare InMoment and Kampyle Comparison
InMoment InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise. Find out more Try InMoment	Kampyle Kampyle is a customer feedback and analytics platform that helps businesses collect, analyze, and act on customer feedback. Find out more Try Kampyle
Try InMoment	Try Kampyle

InMoment

Built for a Purpose Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.

Help & Support

What is InMoment?

InMoment is a customer experience optimization company that helps businesses improve their customer experience and increase customer loyalty.

What services does InMoment offer?

InMoment offers a range of services including customer feedback management, employee engagement, social reviews, and data insights and analytics.

Who can benefit from InMoment's services?

InMoment's services can benefit any business that wants to improve their customer experience and increase customer loyalty. This includes businesses in retail, hospitality, healthcare, financial services, and more.

How does InMoment collect customer feedback?

InMoment collects customer feedback through a variety of channels including surveys, social media, and customer reviews. They also offer a range of feedback collection tools such as mobile apps and in-store kiosks.

What is InMoment's approach to data analytics?

InMoment uses advanced data analytics to provide businesses with insights into customer behavior and trends. They use a combination of machine learning, natural language processing, and sentiment analysis to analyze customer feedback and provide actionable insights.

How does InMoment help businesses improve their customer experience?

InMoment helps businesses improve their customer experience by providing insights into customer behavior and preferences. They also offer tools to help businesses respond to customer feedback and improve their products and services.

What is InMoment's employee engagement program?

InMoment's employee engagement program helps businesses improve employee satisfaction and retention. The program includes tools for measuring employee engagement and providing feedback to management.

How does InMoment help businesses manage social reviews?

InMoment helps businesses manage social reviews by providing tools for monitoring and responding to customer reviews on social media platforms such as Facebook and Twitter.

What is InMoment's approach to post-purchase experience?

InMoment's approach to post-purchase experience focuses on understanding the customer journey and identifying areas for improvement. They use data analytics to identify pain points in the customer experience and provide actionable insights for improvement.

Kampyle

Kampyle is a customer feedback and analytics platform that helps businesses collect, analyze, and act on customer feedback. It provides a suite of tools to capture customer feedback, measure customer satisfaction, and identify areas of improvement.

Benefits of Kampyle

• Gather customer feedback quickly and easily
• Analyze customer feedback to identify areas of improvement
• Gain insights into customer behavior and preferences
• Improve customer experience and satisfaction
• Increase customer loyalty and retention
• Grow revenue and profits

Help & Support

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on a single question survey that asks customers to rate their likelihood to recommend a product or service to a friend or colleague on a scale of 0 to 10.

What are the benefits of using NPS?

NPS provides a simple and effective way to measure customer loyalty and satisfaction. It is a reliable metric that can be used to track customer sentiment over time and identify areas of improvement. Additionally, it can be used to identify customer segments and target them with tailored marketing campaigns.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who rate their likelihood to recommend a product or service on a scale of 0 to 10 as a “Detractor” (0-6) from the percentage of customers who rate their likelihood to recommend a product or service as a “Promoter” (9-10).

What is the difference between NPS and customer satisfaction surveys?

NPS is a single question survey that measures customer loyalty and satisfaction. Customer satisfaction surveys are more comprehensive surveys that measure customer satisfaction across multiple dimensions. They typically include multiple questions and are used to gain a deeper understanding of customer sentiment.

How can I use Kampyle's NPS solution?

Kampyle's NPS solution allows you to easily create and send NPS surveys to your customers. You can customize the survey to fit your brand and track customer sentiment over time. Additionally, you can use the insights to identify customer segments and target them with tailored marketing campaigns.