Compare InMoment and Retently Comparison
InMoment InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise. Find out more Try InMoment	Retently Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback. It helps businesses understand customer sentiment, identify trends, and improve customer experience. Find out more Try Retently
Try InMoment	Try Retently

InMoment

Built for a Purpose Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.

Help & Support

What is InMoment?

InMoment is a customer experience optimization company that helps businesses improve their customer experience and increase customer loyalty.

What services does InMoment offer?

InMoment offers a range of services including customer feedback management, employee engagement, social reviews, and data insights and analytics.

Who can benefit from InMoment's services?

InMoment's services can benefit any business that wants to improve their customer experience and increase customer loyalty. This includes businesses in retail, hospitality, healthcare, financial services, and more.

How does InMoment collect customer feedback?

InMoment collects customer feedback through a variety of channels including surveys, social media, and customer reviews. They also offer a range of feedback collection tools such as mobile apps and in-store kiosks.

What is InMoment's approach to data analytics?

InMoment uses advanced data analytics to provide businesses with insights into customer behavior and trends. They use a combination of machine learning, natural language processing, and sentiment analysis to analyze customer feedback and provide actionable insights.

How does InMoment help businesses improve their customer experience?

InMoment helps businesses improve their customer experience by providing insights into customer behavior and preferences. They also offer tools to help businesses respond to customer feedback and improve their products and services.

What is InMoment's employee engagement program?

InMoment's employee engagement program helps businesses improve employee satisfaction and retention. The program includes tools for measuring employee engagement and providing feedback to management.

How does InMoment help businesses manage social reviews?

InMoment helps businesses manage social reviews by providing tools for monitoring and responding to customer reviews on social media platforms such as Facebook and Twitter.

What is InMoment's approach to post-purchase experience?

InMoment's approach to post-purchase experience focuses on understanding the customer journey and identifying areas for improvement. They use data analytics to identify pain points in the customer experience and provide actionable insights for improvement.

Retently

Retently: A Comprehensive Customer Feedback Platform

Retently is a comprehensive customer feedback platform that helps businesses collect, analyze, and act on customer feedback.

It enables businesses to gain insights into customer satisfaction, loyalty, and engagement, and to identify areas of improvement.

Retently is designed to be easy to use and to provide actionable insights that can be used to improve customer experience.

Who Should Use Retently?

Retently is designed for businesses of all sizes, from small businesses to large enterprises.

It is ideal for businesses that want to gain insights into customer satisfaction, loyalty, and engagement, and to identify areas of improvement.

Key Benefits and Features

• Easy to use: Retently is designed to be easy to use, with a simple user interface and intuitive navigation.
• Actionable insights: Retently provides actionable insights that can be used to improve customer experience.
• Integrations: Retently integrates with popular customer service and CRM platforms, such as Salesforce, Zendesk, and Intercom.
• Analytics: Retently provides powerful analytics tools to help businesses gain insights into customer satisfaction, loyalty, and engagement.

How Does Retently Compare to Its Competitors?

Retently is a comprehensive customer feedback platform that stands out from its competitors due to its ease of use, actionable insights, and powerful analytics tools.

It is designed to be easy to use and to provide actionable insights that can be used to improve customer experience.

Additionally, Retently integrates with popular customer service and CRM platforms, such as Salesforce, Zendesk, and Intercom.

Help & Support

What is Retently?

Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback.

What features does Retently offer?

Retently offers a range of features, including customer feedback surveys, sentiment analysis, customer segmentation, and more.

What is Retently?

Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback.

How does Retently help businesses?

Retently helps businesses collect customer feedback, analyze it, and act on it to improve customer experience and increase customer loyalty.

What features does Retently offer?

Retently offers a range of features, including customer feedback surveys, sentiment analysis, customer segmentation, and more.

What types of surveys does Retently offer?

Retently offers a range of survey types, including NPS, CSAT, CES, and custom surveys.

How does Retently help businesses?

Retently helps businesses collect customer feedback, analyze it, and act on it to improve customer experience and increase customer loyalty.

Does Retently offer integrations with other platforms?

Yes, Retently offers integrations with a range of platforms, including Salesforce, Zendesk, Intercom, and more.

What types of surveys does Retently offer?

Retently offers a range of survey types, including NPS, CSAT, CES, and custom surveys.

Does Retently offer customer support?

Yes, Retently offers customer support via email and live chat.

Does Retently offer integrations with other platforms?

Yes, Retently offers integrations with a range of platforms, including Salesforce, Zendesk, Intercom, and more.

Does Retently offer customer support?

Yes, Retently offers customer support via email and live chat.