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Compare Kampyle and SurveyMonkey

Comparison

Kampyle

Kampyle is a customer feedback and analytics platform that helps businesses collect, analyze, and act on customer feedback. Find out more
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SurveyMonkey

Use SurveyMonkey to drive your business forward by using a free online survey tool to capture the voices and opinions of the people who matter most to you. Find out more
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Why you should consider it
  • Kampyle's NPS solution has been proven to increase customer loyalty by up to 20%.
  • Kampyle's NPS solution has been shown to reduce customer churn by up to 30%.
  • Kampyle's NPS solution has been used by over 1,000 companies worldwide.
  • Easy to Use
  • Fast Results
  • Powerful Insights
What are the benefits?
  • Actionable Results
  • Detailed Insights
  • Easy Setup
  • Real-Time Data
  • Accurate Results
  • Easy Surveys
  • Powerful Analysis
  • Real-Time Insights
Things to look out for
  • Costly
  • Data-Driven
  • Limited Reach
  • Time-Consuming
Who is it for?
  • Analysts
  • Customer Service Representatives
  • Marketing Professionals
  • Product Managers
  • Researchers
  • Small Business Owners
  • Accounting Firms
  • Administrative Managers
  • Branch Managers
  • Brand Managers
  • Business Analysts
  • Managers and Leaders
  • Content Marketing Managers
  • Contact Centre Teams
  • Customer Service Managers
  • Digital Marketing Managers
  • Education Services
  • Finance Managers
  • Marketing Agencies
  • Marketing Communications Managers
  • Marketing Managers
  • Marketing Research Analysts
  • Office Managers
  • Operations Managers
  • Researchers
  • Risk Managers
Features

Analysts

Kampyle

Kampyle is a customer feedback and analytics platform that helps businesses collect, analyze, and act on customer feedback. It provides a suite of tools to capture customer feedback, measure customer satisfaction, and identify areas of improvement.

Benefits of Kampyle

Help & Support

What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on a single question survey that asks customers to rate their likelihood to recommend a product or service to a friend or colleague on a scale of 0 to 10.
What are the benefits of using NPS?
NPS provides a simple and effective way to measure customer loyalty and satisfaction. It is a reliable metric that can be used to track customer sentiment over time and identify areas of improvement. Additionally, it can be used to identify customer segments and target them with tailored marketing campaigns.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who rate their likelihood to recommend a product or service on a scale of 0 to 10 as a “Detractor” (0-6) from the percentage of customers who rate their likelihood to recommend a product or service as a “Promoter” (9-10).
What is the difference between NPS and customer satisfaction surveys?
NPS is a single question survey that measures customer loyalty and satisfaction. Customer satisfaction surveys are more comprehensive surveys that measure customer satisfaction across multiple dimensions. They typically include multiple questions and are used to gain a deeper understanding of customer sentiment.
How can I use Kampyle's NPS solution?
Kampyle's NPS solution allows you to easily create and send NPS surveys to your customers. You can customize the survey to fit your brand and track customer sentiment over time. Additionally, you can use the insights to identify customer segments and target them with tailored marketing campaigns.

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