| Why you should consider it |
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- Kampyle's NPS solution has been proven to increase customer loyalty by up to 20%.
- Kampyle's NPS solution has been shown to reduce customer churn by up to 30%.
- Kampyle's NPS solution has been used by over 1,000 companies worldwide.
| - Uservoice has been featured in the Wall Street Journal, Forbes, and TechCrunch
- Uservoice has been trusted by over 200,000 companies worldwide
- Uservoice has been used to collect over 1 billion customer feedbacks
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| What are the benefits? |
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- Actionable Results
- Detailed Insights
- Easy Setup
- Real-Time Data
| - Customizable Widgets
- Detailed Analytics
- Easy Setup
- Flexible Plans
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| Things to look out for |
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- Costly
- Data-Driven
- Limited Reach
- Time-Consuming
| - Costly
- Limited Features
- No Customization
- No Integrations
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| Who is it for? |
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- Analysts
- Customer Service Representatives
- Marketing Professionals
- Product Managers
- Researchers
- Small Business Owners
| - Customer Service Representatives
- Designers
- Marketing Professionals
- Product Managers
- Small Business Owners
- Software Developers
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Kampyle
Kampyle is a customer feedback and analytics platform that helps businesses collect, analyze, and act on customer feedback. It provides a suite of tools to capture customer feedback, measure customer satisfaction, and identify areas of improvement.
Benefits of Kampyle
- Gather customer feedback quickly and easily
- Analyze customer feedback to identify areas of improvement
- Gain insights into customer behavior and preferences
- Improve customer experience and satisfaction
- Increase customer loyalty and retention
- Grow revenue and profits
Help & Support
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on a single question survey that asks customers to rate their likelihood to recommend a product or service to a friend or colleague on a scale of 0 to 10.
What are the benefits of using NPS?
NPS provides a simple and effective way to measure customer loyalty and satisfaction. It is a reliable metric that can be used to track customer sentiment over time and identify areas of improvement. Additionally, it can be used to identify customer segments and target them with tailored marketing campaigns.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who rate their likelihood to recommend a product or service on a scale of 0 to 10 as a “Detractor” (0-6) from the percentage of customers who rate their likelihood to recommend a product or service as a “Promoter” (9-10).
What is the difference between NPS and customer satisfaction surveys?
NPS is a single question survey that measures customer loyalty and satisfaction. Customer satisfaction surveys are more comprehensive surveys that measure customer satisfaction across multiple dimensions. They typically include multiple questions and are used to gain a deeper understanding of customer sentiment.
How can I use Kampyle's NPS solution?
Kampyle's NPS solution allows you to easily create and send NPS surveys to your customers. You can customize the survey to fit your brand and track customer sentiment over time. Additionally, you can use the insights to identify customer segments and target them with tailored marketing campaigns.
UserVoice
What is UserVoice?
UserVoice is a customer service and feedback platform that helps businesses and organizations collect and manage customer feedback. It provides a range of features to help businesses and organizations better understand their customers, including customer feedback forums, surveys, and customer service ticketing. UserVoice is designed to help businesses and organizations improve customer satisfaction and loyalty.
Who Should Use UserVoice?
UserVoice is designed for businesses and organizations of all sizes. It is particularly useful for businesses and organizations that need to collect and manage customer feedback, such as customer service teams, product teams, and marketing teams.
Key Benefits and Features
- Collect and manage customer feedback
- Create customer feedback forums
- Create surveys to collect customer feedback
- Create customer service ticketing
- Analyze customer feedback to identify trends and insights
- Integrate with other customer service and feedback tools
How Does UserVoice Compare to its Competitors?
UserVoice is a powerful customer service and feedback platform that offers a range of features to help businesses and organizations better understand their customers. It is competitively priced and offers a range of integrations with other customer service and feedback tools.
Help & Support
What features does UserVoice offer?
UserVoice offers a range of features, including customer service ticketing, feedback forums, customer surveys, and more.
How does UserVoice help companies?
UserVoice helps companies understand customer feedback and act on it quickly and effectively. It also helps companies provide better customer service and build better relationships with their customers.
What platforms does UserVoice support?
UserVoice supports web, mobile, and desktop platforms.
Does UserVoice offer any integrations?
Yes, UserVoice offers a range of integrations with popular third-party services, such as Salesforce, Zendesk, and more.
Does UserVoice offer any customization options?
Yes, UserVoice offers a range of customization options, including custom branding, custom workflows, and more.
What is UserVoice?
UserVoice is a customer service and feedback platform that helps companies understand and act on customer feedback.