Compare Medallia and Retently Comparison
Medallia A Net Promoter Score (NPS) represents the Voice of the Customer by measuring customer loyalty to a product or service and if they would recommend it. Find out more Try Medallia	Retently Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback. It helps businesses understand customer sentiment, identify trends, and improve customer experience. Find out more Try Retently
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Medallia

Medallia is a customer experience management platform that helps businesses capture customer feedback and insights in real-time. It provides a comprehensive suite of tools to help companies understand customer sentiment, identify areas of improvement, and take action to improve customer experience.

Benefits of Medallia

• Gather customer feedback in real-time
• Identify areas of improvement
• Analyze customer sentiment
• Take action to improve customer experience
• Gain insights into customer behavior
• Create personalized customer experiences

Help & Support

What is the difference between NPS and customer satisfaction surveys?

The main difference between NPS and customer satisfaction surveys is that NPS is a single question survey that measures customer loyalty, while customer satisfaction surveys are typically longer surveys that measure customer satisfaction on a variety of topics.

What are the benefits of using NPS?

The benefits of using NPS include: gaining insights into customer loyalty, identifying areas of improvement, measuring the impact of changes made to your product or service, and tracking customer satisfaction over time.

What is the best way to use NPS?

The best way to use NPS is to measure customer loyalty over time. NPS can be used to track customer satisfaction and loyalty, identify areas of improvement, and measure the impact of changes made to your product or service.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”

How can I use Medallia to measure NPS?

Medallia provides a comprehensive suite of tools to measure and analyze NPS. Our platform allows you to collect customer feedback, analyze the data, and take action to improve customer loyalty and satisfaction.

What are the benefits of using NPS?

NPS provides a simple, easy-to-understand metric that can be used to measure customer loyalty and satisfaction. It can also be used to identify areas of improvement and track customer loyalty over time.

What is the difference between NPS and customer satisfaction?

NPS is a measure of customer loyalty, while customer satisfaction is a measure of customer satisfaction. NPS measures how likely customers are to recommend a product or service, while customer satisfaction measures how satisfied customers are with a product or service.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”

How can I use Medallia to measure NPS?

Medallia’s NPS solution helps you measure, analyze, and act on customer feedback in real time. Our platform allows you to collect customer feedback, analyze it, and take action to improve customer loyalty and satisfaction.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who are “detractors” (those who rate the company 0-6 on the 0-10 scale) from the percentage of customers who are “promoters” (those who rate the company 9-10 on the 0-10 scale).

What are the benefits of using NPS?

NPS is a simple and effective way to measure customer loyalty and satisfaction. It can help you identify areas of improvement, track customer sentiment over time, and measure the success of customer service initiatives.

What is the range of NPS scores?

NPS scores range from -100 to +100. A score of 0 is considered neutral, while a score of +50 or higher is considered excellent.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”

Retently

Retently: A Comprehensive Customer Feedback Platform

Retently is a comprehensive customer feedback platform that helps businesses collect, analyze, and act on customer feedback.

It enables businesses to gain insights into customer satisfaction, loyalty, and engagement, and to identify areas of improvement.

Retently is designed to be easy to use and to provide actionable insights that can be used to improve customer experience.

Who Should Use Retently?

Retently is designed for businesses of all sizes, from small businesses to large enterprises.

It is ideal for businesses that want to gain insights into customer satisfaction, loyalty, and engagement, and to identify areas of improvement.

Key Benefits and Features

• Easy to use: Retently is designed to be easy to use, with a simple user interface and intuitive navigation.
• Actionable insights: Retently provides actionable insights that can be used to improve customer experience.
• Integrations: Retently integrates with popular customer service and CRM platforms, such as Salesforce, Zendesk, and Intercom.
• Analytics: Retently provides powerful analytics tools to help businesses gain insights into customer satisfaction, loyalty, and engagement.

How Does Retently Compare to Its Competitors?

Retently is a comprehensive customer feedback platform that stands out from its competitors due to its ease of use, actionable insights, and powerful analytics tools.

It is designed to be easy to use and to provide actionable insights that can be used to improve customer experience.

Additionally, Retently integrates with popular customer service and CRM platforms, such as Salesforce, Zendesk, and Intercom.

Help & Support

What is Retently?

Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback.

Does Retently offer integrations with other platforms?

Yes, Retently offers integrations with a range of platforms, including Salesforce, Zendesk, Intercom, and more.

Does Retently offer customer support?

Yes, Retently offers customer support via email and live chat.

What types of surveys does Retently offer?

Retently offers a range of survey types, including NPS, CSAT, CES, and custom surveys.

Does Retently offer integrations with other platforms?

Yes, Retently offers integrations with a range of platforms, including Salesforce, Zendesk, Intercom, and more.

How does Retently help businesses?

Retently helps businesses collect customer feedback, analyze it, and act on it to improve customer experience and increase customer loyalty.

What types of surveys does Retently offer?

Retently offers a range of survey types, including NPS, CSAT, CES, and custom surveys.

What features does Retently offer?

Retently offers a range of features, including customer feedback surveys, sentiment analysis, customer segmentation, and more.

How does Retently help businesses?

Retently helps businesses collect customer feedback, analyze it, and act on it to improve customer experience and increase customer loyalty.

What is Retently?

Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback.

What features does Retently offer?

Retently offers a range of features, including customer feedback surveys, sentiment analysis, customer segmentation, and more.

Does Retently offer customer support?

Yes, Retently offers customer support via email and live chat.