| Why you should consider it |
|---|
- Qualtrics NPS surveys have been proven to increase customer loyalty by up to 25%.
- Qualtrics NPS surveys have been used by over 8,000 companies worldwide.
- Qualtrics NPS surveys have been used to measure customer satisfaction for over 10 years.
| |
| What are the benefits? |
|---|
- Actionable Results
- Detailed Insights
- Easy Setup
- Real-Time Data
| - Detailed Reports
- Easy Setup
- Real-Time Data
|
| Things to look out for |
|---|
- Costly
- Data-Driven
- Limited Reach
- Time-Consuming
| - Costs
- Data Security
- Integrations
- Support
|
| Who is it for? |
|---|
- Customer Service Representatives
- Data Analysts
- Human Resources Professionals
- Marketing Professionals
- Product Managers
- Small Business Owners
| - Business Analysts
- Customer Service Representatives
- Data Scientists
- Marketing Professionals
- Product Managers
- UX Designers
|
| Features |
|---|
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
Customer Service Representatives
Qualtrics
Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. It provides a comprehensive suite of tools to help organizations collect and analyze data from customers, employees, and other stakeholders.
Qualtrics also offers a range of features to help users create engaging surveys, including customizable templates, drag-and-drop question types, and advanced logic and branching.
Benefits of Qualtrics
- Easy to use: Qualtrics is designed to be user-friendly and intuitive, making it easy for users to create and distribute surveys quickly and efficiently.
- Flexible: Qualtrics offers a range of features and customization options to help users create surveys that meet their specific needs.
- Analytics: Qualtrics provides powerful analytics tools to help users analyze survey data and gain insights into customer and employee behavior.
- Integrations: Qualtrics integrates with a range of third-party applications, making it easy to share data and collaborate with other teams.
- Security: Qualtrics is committed to protecting user data and offers a range of security features to ensure data is kept safe and secure.
Help & Support
What are the best practices for creating an NPS survey?
The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.
How can I use Qualtrics to measure NPS?
Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.
What are the benefits of using NPS?
NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
What are the best practices for creating an NPS survey?
The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.
How can I use Qualtrics to measure NPS?
Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.
What are the benefits of using NPS?
NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
Retently
Retently: A Comprehensive Customer Feedback Platform
Retently is a comprehensive customer feedback platform that helps businesses collect, analyze, and act on customer feedback.
It enables businesses to gain insights into customer satisfaction, loyalty, and engagement, and to identify areas of improvement.
Retently is designed to be easy to use and to provide actionable insights that can be used to improve customer experience.
Who Should Use Retently?
Retently is designed for businesses of all sizes, from small businesses to large enterprises.
It is ideal for businesses that want to gain insights into customer satisfaction, loyalty, and engagement, and to identify areas of improvement.
Key Benefits and Features
- Easy to use: Retently is designed to be easy to use, with a simple user interface and intuitive navigation.
- Actionable insights: Retently provides actionable insights that can be used to improve customer experience.
- Integrations: Retently integrates with popular customer service and CRM platforms, such as Salesforce, Zendesk, and Intercom.
- Analytics: Retently provides powerful analytics tools to help businesses gain insights into customer satisfaction, loyalty, and engagement.
How Does Retently Compare to Its Competitors?
Retently is a comprehensive customer feedback platform that stands out from its competitors due to its ease of use, actionable insights, and powerful analytics tools.
It is designed to be easy to use and to provide actionable insights that can be used to improve customer experience.
Additionally, Retently integrates with popular customer service and CRM platforms, such as Salesforce, Zendesk, and Intercom.
Help & Support
What is Retently?
Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback.
Does Retently offer integrations with other platforms?
Yes, Retently offers integrations with a range of platforms, including Salesforce, Zendesk, Intercom, and more.
Does Retently offer customer support?
Yes, Retently offers customer support via email and live chat.
What types of surveys does Retently offer?
Retently offers a range of survey types, including NPS, CSAT, CES, and custom surveys.
Does Retently offer integrations with other platforms?
Yes, Retently offers integrations with a range of platforms, including Salesforce, Zendesk, Intercom, and more.
How does Retently help businesses?
Retently helps businesses collect customer feedback, analyze it, and act on it to improve customer experience and increase customer loyalty.
What types of surveys does Retently offer?
Retently offers a range of survey types, including NPS, CSAT, CES, and custom surveys.
What features does Retently offer?
Retently offers a range of features, including customer feedback surveys, sentiment analysis, customer segmentation, and more.
How does Retently help businesses?
Retently helps businesses collect customer feedback, analyze it, and act on it to improve customer experience and increase customer loyalty.
What is Retently?
Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback.
What features does Retently offer?
Retently offers a range of features, including customer feedback surveys, sentiment analysis, customer segmentation, and more.
Does Retently offer customer support?
Yes, Retently offers customer support via email and live chat.