Freshworks

Offered by Freshworks
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Intuitive and easy to use software, which helps your staff build and create lasting relationships with customers for life.

Who is Freshworks for?

Marketing Agencies
Small Business Owners

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Best-in-class customer and employee engagement – a software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life.

With Freshworks CRM, powered by Freddy AI, discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.

Top features:

Understand visitor intent. Track page visits and even actions on your site.
Chat in real-time with website visitors using AI-powered chatbots
Build custom web forms and automatically capture visitor information
Tailor email campaigns and generate cost-effective leads for sales
Get a 360° view of a customer. Capture all customer interactions in one place
Freddy AI identifies your best leads – the ones that are most likely to convert
Set up welcome emails or personalized journeys based on actions
Communicate across Phone, Email, Whatsapp, Chat
See your deals move, stagewise. Review and act on deals you need to close.
Freddy AI analyzes every deal and helps you with insights and next best actions
Create an accurate AI-powered forecast and help the sales team take action
Collaborate on Slack across departments to close deals faster
Categorize customers based on engagement score. Target messages to boost LTV
Bring sales and support together through the Freshdesk integration
Proactively surface insights and actions to help your customers grow