InMoment
InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise.
InMoment
Find out moreWho is InMoment for?
- Account Managers
- Administrative Managers
- Branch Managers
- Brand Managers
- Managers and Leaders
- Contact Centre Teams
- Customer Service Managers
- Marketing Agencies
- Marketing Managers
- Office Managers
- Operations Managers
- Product Managers
- Property Managers
- Real Estate Agencies
- Sales and Marketing Teams
- Sales Managers
Why you should find out more
- 2000+ leading brands
- More than 17 years as a pioneer in improving experiences
- Supporting 8 of the 10 leading banks
What are the benefits of InMoment?
- Customer Experience Solutions
- Data-Driven Insights
- Improved Customer Loyalty
- Real-Time Feedback
Things to consider
- Limited Customisation Options
- Pricing Information Availability
- Technical Jargon
- Website Navigation
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Built for a PurposeBusinesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. |  |
Account Managers
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Help & Support
- What is InMoment?
- InMoment is a customer experience optimization company that helps businesses improve their customer experience and increase customer loyalty.
- What services does InMoment offer?
- InMoment offers a range of services including customer feedback management, employee engagement, social reviews, and data insights and analytics.
- Who can benefit from InMoment's services?
- InMoment's services can benefit any business that wants to improve their customer experience and increase customer loyalty. This includes businesses in retail, hospitality, healthcare, financial services, and more.
- How does InMoment collect customer feedback?
- InMoment collects customer feedback through a variety of channels including surveys, social media, and customer reviews. They also offer a range of feedback collection tools such as mobile apps and in-store kiosks.
- What is InMoment's approach to data analytics?
- InMoment uses advanced data analytics to provide businesses with insights into customer behavior and trends. They use a combination of machine learning, natural language processing, and sentiment analysis to analyze customer feedback and provide actionable insights.
- How does InMoment help businesses improve their customer experience?
- InMoment helps businesses improve their customer experience by providing insights into customer behavior and preferences. They also offer tools to help businesses respond to customer feedback and improve their products and services.
- What is InMoment's employee engagement program?
- InMoment's employee engagement program helps businesses improve employee satisfaction and retention. The program includes tools for measuring employee engagement and providing feedback to management.
- How does InMoment help businesses manage social reviews?
- InMoment helps businesses manage social reviews by providing tools for monitoring and responding to customer reviews on social media platforms such as Facebook and Twitter.
- What is InMoment's approach to post-purchase experience?
- InMoment's approach to post-purchase experience focuses on understanding the customer journey and identifying areas for improvement. They use data analytics to identify pain points in the customer experience and provide actionable insights for improvement.
