Handbook

Get started

Starting small

Before building your business, take the time to experiment and understand your customers first.

Discover your passion

Research and design

Smart spending

Career planning

Resources and tools to help you look for your next job.

Resume websites

Types of Resumes

Launch your brand

Business cards

With the age of social media, Facebook, Instagram, LinkedIn, many people wonder whether a business card is still important and whether it's worth the money.

Branded templates

Learn how to make amazing presentations without needing to learn how to be a graphic designer and stand out in your workplace.

Custom packaging

Where can I get custom branded product packaging made for my online business?

Make your own website

There's a lot to consider when to setting up a website, registering a domain name, buying web hosting, configuring an online shop and finding a payment gateway.

Find customers

Management

Leading teams

Good leaders share a vision, motivate and inspire people.

Being approachable

Delegating work

Development plans

Staff recognition

Workplace bullying

Customer Experience

Learn how to understand your customers, their wants, needs and desires, so you can build amazing experiences.

Uncovering customer insights

Why complaints are good

Reduce costs

Quality assurance

Quality assurance is a way of preventing mistakes and defects by inspecting your product or service and making processes repeatable.

Calculate DPMO

Just in time inventory

Low hanging fruit

Process maturity

What is Six Sigma

Grow your business

Knowledge management

Learn how to manage knowledge and foster a collaborative workplace.

Content review cycles

Creating process wizards

Define a Process Hierarchy

Hiring knowledge workers

Label your processes

Publish first, refine later

Sharing case studies

Team dialogue and feedback

The value of Subject Matter Experts

Training self-serve

Version control

Change management

Lead people through change and manage an activity pipeline.

Email broadcasts

Industry forums

Project management

Project Management is all about using a set of tools, disciplines and methods to achieve a specific business goal or objective, with budgets or constraints.

Engaging executives and sponsors

Risk assessment