Quality assurance

Total Quality Management

Total Quality Management (TQM) is a management approach that focuses on the continuous improvement of quality in all areas of an organization.

It is a holistic approach to quality assurance that involves all employees in the organization, from the top management to the frontline workers.

TQM seeks to improve the quality of products and services by identifying and eliminating sources of errors and defects.

It also seeks to improve customer satisfaction by providing products and services that meet or exceed customer expectations.

TQM is based on the principles of continuous improvement, customer focus, and employee involvement.

It is an ongoing process that requires commitment from all levels of the organization.

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