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Compare Delighted and Retently

Comparison

Delighted Logo

Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback Find out more
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Retently

Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback. It helps businesses understand customer sentiment, identify trends, and improve customer experience. Find out more
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Why you should consider it
  • Every second 45 people answer a Delighted survey
  • Free for up to 1000 surveys per month
What are the benefits?
  • Choose from 8 ready-made survey templates
  • Select from 6 survey delivery methods
  • Detailed Reports
  • Easy Setup
  • Real-Time Data
Things to look out for
  • Costs
  • Data Security
  • Integrations
  • Support
Who is it for?
  • Brand Managers
  • Brand Strategists
  • Managers and Leaders
  • Contact Centre Teams
  • Marketing Agencies
  • Office Managers
  • Operations Managers
  • Business Analysts
  • Customer Service Representatives
  • Data Scientists
  • Marketing Professionals
  • Product Managers
  • UX Designers
Features
2

Brand Managers

Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback

Customize your surveys to your brand and desired insight

Add your logo, customize colors, create a branded survey page — all within the NPS software, no coding required. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).

Deliver your surveys at the right time and place

Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback.

Calculate and track your NPS

Calculate your NPS automatically in real time as survey responses roll in.
Identify the top issues that create detractors, and which segments are most likely to be promoters.
Monitor specific themes and see how your improvements affect the NPS rating over time.

Benchmark your NPS for instant industry comparison

Stay up-to-date with how your NPS stacks up to industry standards with the Benchmarks report.
Compare your score against 20 industries or stay on the industry default selected for you.
Track how your NPS fluctuates over time and filter score data by Trend for a chosen time period.

Retently

Retently: A Comprehensive Customer Feedback Platform


Retently is a comprehensive customer feedback platform that helps businesses collect, analyze, and act on customer feedback.

It enables businesses to gain insights into customer satisfaction, loyalty, and engagement, and to identify areas of improvement.

Retently is designed to be easy to use and to provide actionable insights that can be used to improve customer experience.

Who Should Use Retently?


Retently is designed for businesses of all sizes, from small businesses to large enterprises.

It is ideal for businesses that want to gain insights into customer satisfaction, loyalty, and engagement, and to identify areas of improvement.

Key Benefits and Features

How Does Retently Compare to Its Competitors?


Retently is a comprehensive customer feedback platform that stands out from its competitors due to its ease of use, actionable insights, and powerful analytics tools.

It is designed to be easy to use and to provide actionable insights that can be used to improve customer experience.

Additionally, Retently integrates with popular customer service and CRM platforms, such as Salesforce, Zendesk, and Intercom.

Help & Support

What is Retently?
Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback.
What features does Retently offer?
Retently offers a range of features, including customer feedback surveys, sentiment analysis, customer segmentation, and more.
What is Retently?
Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback.
How does Retently help businesses?
Retently helps businesses collect customer feedback, analyze it, and act on it to improve customer experience and increase customer loyalty.
What features does Retently offer?
Retently offers a range of features, including customer feedback surveys, sentiment analysis, customer segmentation, and more.
What types of surveys does Retently offer?
Retently offers a range of survey types, including NPS, CSAT, CES, and custom surveys.
How does Retently help businesses?
Retently helps businesses collect customer feedback, analyze it, and act on it to improve customer experience and increase customer loyalty.
Does Retently offer integrations with other platforms?
Yes, Retently offers integrations with a range of platforms, including Salesforce, Zendesk, Intercom, and more.
What types of surveys does Retently offer?
Retently offers a range of survey types, including NPS, CSAT, CES, and custom surveys.
Does Retently offer customer support?
Yes, Retently offers customer support via email and live chat.
Does Retently offer integrations with other platforms?
Yes, Retently offers integrations with a range of platforms, including Salesforce, Zendesk, Intercom, and more.
Does Retently offer customer support?
Yes, Retently offers customer support via email and live chat.
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