Good Business Kit.

Our list of the 28 best Customer Satisfaction (CSAT) – 2024

CSAT measures how satisfied customers are with a company's products or services. It is a key metric for businesses to improve customer retention and loyalty.

To make it easier, we’ve grouped these into categories with the most popular first.

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.

Customer Satisfaction (CSAT) for Small Business Owners

  1. Kustomer

    With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.
    Get nowFind out more

  2. Medallia

    A Net Promoter Score (NPS) represents the Voice of the Customer by measuring customer loyalty to a product or service and if they would recommend it.
    Get nowFind out more

  3. Kampyle

  4. Qualtrics

    Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys.
    Get nowFind out more

  5. Confirmit

    Confirmit is a market research and customer experience management software platform.
    Get nowFind out more

  6. Feedier

    Feedier is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback. It provides customizable surveys, automated insights, and actionable reports to help businesses understand their customers better.
    Get nowFind out more

  7. Stamped

Customer Satisfaction (CSAT) for Marketing Professionals

  1. ContentSquare

    ContentSquare is a digital experience insights platform that helps businesses understand how customers interact with their digital products. It provides data-driven insights to optimize user experience, increase conversions, and maximize revenue.
    Get nowFind out more

  2. Retently

    Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback. It helps businesses understand customer sentiment, identify trends, and improve customer experience.
    Get nowFind out more

Customer Satisfaction (CSAT) for Product Managers

  1. TeamSupport

    Build stronger customer relationships with TeamSupport. Learn how our customer software is built to improve B2B customer loyalty for your business.
    Get nowFind out more

  2. Satismeter

    SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow.
    Get nowFind out more

  3. Wootric

    Wootric helps companies measure and improve customer experience. It provides customer feedback surveys, NPS scores, and analytics to help businesses understand customer sentiment and take action to improve customer loyalty.
    Get nowFind out more

Customer Satisfaction (CSAT) for Marketing Agencies

  1. GetFeedback

  2. SurveyMonkey

    Use SurveyMonkey to drive your business forward by using a free online survey tool to capture the voices and opinions of the people who matter most to you.
    Get nowFind out more

  3. Delighted

    The fastest and easiest way to gather actionable customer, product, and employee feedback
    Get nowFind out more

  4. AskNicely

Other Customer Satisfaction (CSAT)

  1. NICE Satmetrix

    With NICE Satmetrix holistic VOC solution drive dynamic omnichannel experiences with the most complete and unified platform on the market.
    Get nowFind out more
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