The 21 best Help Scout alternatives

Below, we’ll look at the 21 best Help Scout alternatives.

To make it easier, we’ve grouped these alternatives into 7 categories with the most popular first:

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.


Chatbot Messaging for Bloggers

1. LiveChat

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Chatbot Messaging for Freelancers

2. LiveAgent

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3. GrooveHQ

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Chatbot Messaging for Small Business Owners

4. Zendesk

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5. UserVoice

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6. Happyfox

Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo

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7. Freshmarketer

Send the right message at the right time to convert more leads with Freshmarketer

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8. Freshdesk Messaging

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging

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9. Intercom

Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support.

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10. MessageBird

en/ MessageBird is a cloud communications platform that enables businesses to communicate with customers via SMS, Chat, Voice and Video. It helps companies to reach customers quickly, reliably and securely, with features like automated messaging, two-way conversations and analytics.

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Knowledge Management for Small Business Owners

11. Trainual

The easiest way to train and grow your team.

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12. Process Fusion

The only intelligent cloud automation platform that simplifies business processes with complete management of document capture and print infrastructures.

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13. Connectteam

Communicate, manage, and train your non-desk employees with Connecteam’s all-in-one company app. Easy to use, easy to customize, and easy to scale.

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14. Process Street

Process Street is a simple, free and powerful way to manage your team’s recurring checklists and procedures.

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15. Notion

We’re more than a doc. Or a table. Customize Notion to work the way you do.

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16. Creately

Creately is the world's 1st work management platform that runs on a smart visual canvas. 

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17. WHALE

Build a central source of truth for all your processes, SOPs, and best practices — so you can onboard, train, and get everyone on the same page with Whale.

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Other Chatbot Messaging

18. Immerss

See how digital clienteling and live shopping will improve your business on all fronts.

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19. TeamSupport

Build stronger customer relationships with TeamSupport. Learn how our customer software is built to improve B2B customer loyalty for your business.

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Other Help Desk Software

20. TeamSupport

Build stronger customer relationships with TeamSupport. Learn how our customer software is built to improve B2B customer loyalty for your business.

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Other Knowledge Management

21. TeamSupport

Build stronger customer relationships with TeamSupport. Learn how our customer software is built to improve B2B customer loyalty for your business.

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