The 39 best TeamSupport alternatives

Below, we’ll look at the 39 best TeamSupport alternatives.

To make it easier, we’ve grouped these alternatives into 8 categories with the most popular first:

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.


Chatbot Messaging for Customer Service Representatives

1. Zendesk

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2. LiveChat

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3. UserVoice

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4. LiveAgent

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5. GrooveHQ

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6. Happyfox

Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo

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7. MessageBird

en/ MessageBird is a cloud communications platform that enables businesses to communicate with customers via SMS, Chat, Voice and Video. It helps companies to reach customers quickly, reliably and securely, with features like automated messaging, two-way conversations and analytics.

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Customer Satisfaction (CSAT) for Customer Service Representatives

8. Medallia

A Net Promoter Score (NPS) represents the Voice of the Customer by measuring customer loyalty to a product or service and if they would recommend it.

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9. Kustomer

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

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10. Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys.

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11. Confirmit

Confirmit is a market research and customer experience management software platform.

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12. Kampyle

Kampyle is a customer feedback and analytics platform that helps businesses collect, analyze, and act on customer feedback.

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13. Retently

Retently is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback. It helps businesses understand customer sentiment, identify trends, and improve customer experience.

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Customer Satisfaction (CSAT) for Product Managers

14. ContentSquare

ContentSquare is a digital experience insights platform that helps businesses understand how customers interact with their digital products. It provides data-driven insights to optimize user experience, increase conversions, and maximize revenue.

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15. Satismeter

SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow.

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16. Wootric

Wootric helps companies measure and improve customer experience. It provides customer feedback surveys, NPS scores, and analytics to help businesses understand customer sentiment and take action to improve customer loyalty.

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Other Chatbot Messaging

17. Freshmarketer

Send the right message at the right time to convert more leads with Freshmarketer

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18. Freshdesk Messaging

Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk Messaging

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19. Immerss

See how digital clienteling and live shopping will improve your business on all fronts.

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20. Help Scout

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

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21. Intercom

Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support.

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Other Customer Satisfaction (CSAT)

22. Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback

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23. AskNicely

AskNicely provides a platform for service businesses to empower their frontline teams, make every customer experience awesome, and accelerate growth.

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24. GetFeedback

The GetFeedback customer experience (CX) platform helps you understand why, so you can take action when it matters most.

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25. SurveyMonkey

Use SurveyMonkey to drive your business forward by using a free online survey tool to capture the voices and opinions of the people who matter most to you.

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26. NICE Satmetrix

With NICE Satmetrix holistic VOC solution drive dynamic omnichannel experiences with the most complete and unified platform on the market.

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Other Help Desk Software

27. Intercom

Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support.

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28. Help Scout

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

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Other Knowledge Management

29. Trainual

The easiest way to train and grow your team.

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30. Process Fusion

The only intelligent cloud automation platform that simplifies business processes with complete management of document capture and print infrastructures.

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31. Connectteam

Communicate, manage, and train your non-desk employees with Connecteam’s all-in-one company app. Easy to use, easy to customize, and easy to scale.

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32. Help Scout

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

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33. Process Street

Process Street is a simple, free and powerful way to manage your team’s recurring checklists and procedures.

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34. Notion

We’re more than a doc. Or a table. Customize Notion to work the way you do.

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35. Creately

Creately is the world's 1st work management platform that runs on a smart visual canvas. 

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36. WHALE

Build a central source of truth for all your processes, SOPs, and best practices — so you can onboard, train, and get everyone on the same page with Whale.

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Other Ticket Management

37. Monday.com

Highly effective teams choose monday.com to manage their work.

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38. SmartSuite

Plan, track, and manage any type of work.

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39. Freshservice

Get started now with our intuitive, right-sized service management solution.

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